Student Affairs Advisor (Online Campus)
Eduvos is looking for a Affairs Advisor to provide proactive support, guidance, and care throughout the lifecycle—from enrolment to graduation. This role is crucial to enhancing the experience, fostering engagement, and improving retention, particularly for online learners.
Job Overview:
Job Title: Affairs Advisor (Online Campus)
Company: Eduvos
Location: Any of Eduvos’ 12 National Campuses (Remote/Online Focus)
Employment Type: Permanent
Department: Customer Experience and Campus Operations
Closing Date: 20 July 2025
Reference Number: EDU250715-3
Key Responsibilities:
Onboarding and Integration
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Facilitate end-to-end enrolment and onboarding processes
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Manage the handover from admissions/new business teams
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Support system access, induction, and orientation for new students
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Oversee contract management and documentation
Relationship Management
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Serve as primary contact for assigned students
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Respond to and resolve queries (academic, financial, wellbeing)
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Conduct scheduled student check-ins and relationship-building interactions
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Manage communications between students and sponsors
A Affairs & Engagement
- Coordinate Representative Council (SRC) and class representative processes
- Implement events, clubs, and societies to foster a sense of community
- Support wellness initiatives, provide first-level safeguarding support and referrals
- Develop and roll out operational plans and budgets for activities
Minimum Requirements:
Education:
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Bachelor’s Degree in Social Work, Education, Educational Psychology, or Communication
- Honours degree is advantageous
Experience:
- 2+ years in customer service, preferably in higher education or an advisory role
Key Competencies:
Functional:
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Strong student/customer-facing skills
- Understanding of engagement and CRM systems
Behavioural:
- Initiative & responsibility – proactive problem-solver
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Team player – collaborates effectively with peers and departments
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Networking & influence – builds relationships and champions student needs
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Communication – clear, concise, and empathetic verbal and written skills
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Planning & organisation – manages time and tasks efficiently
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Emotional resilience – remains calm and supportive under pressure
Why Join Eduvos?
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Be part of one of South Africa’s largest private higher education institutions
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Help shape the online learning journey for a diverse student population
- Work in a role that makes a real impact on success and wellbeing
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Collaborative and growth-oriented environment
How to Apply:
Apply via the Eduvos careers portal before 20 July 2025.
Reference Number: EDU250715-3