Job Title: Technical Support Analyst (Spanish Speaker)
- Company: DigiCert
- Location: Bloemfontein, Free State
- Job Type: Full-time
- Team: Technical Support
- Industry: Cybersecurity / Digital Trust / IT Support
Company Overview
DigiCert is a global leader in digital trust, providing encryption and security solutions trusted by the world’s largest enterprises, cloud providers, and financial institutions. Our technology secures everything from e-commerce and IoT to critical healthcare devices.
Job Summary
DigiCert is seeking a Spanish-speaking Technical Support Analyst to join its dynamic Technical Support Team. This role is critical in supporting global customers, resolving technical issues, and maintaining strong customer relationships. You’ll collaborate with internal teams (engineering, product, marketing) and deliver a seamless customer experience through technical insight and proactive communication.
Key Responsibilities
Provide exceptional customer service and technical support in Spanish and English
Respond to support tickets, emails, calls, and chats related to DigiCert’s security products
Troubleshoot SSL certificate and digital trust-related issues
Build and maintain long-term client relationships
Assist customers with installations, configurations, and technical errors
Accurately document and track issues in the CRM system
Contribute to the Knowledge-Centered Support (KCS) system
Stay updated with DigiCert’s evolving product suite and industry best practices
Required Qualifications
Professional working proficiency in Spanish (Essential)
Minimum 1 year of experience in technical support, helpdesk, or IT support
Relevant qualification in Computer Science, IT, or Information Systems
Basic understanding of internet and networking fundamentals
Familiarity with SSL, DNS, HTML, SMTP, or PKI (an advantage)
Excellent communication, problem-solving, and multitasking skills
Preferred (Advantageous):
Certifications: CISSP, CCNA, or MCSE
Experience with:
UNIX commands
Server administration: Windows, Apache (OpenSSL), Linux
Web server and VPN setup
Background in cybersecurity, PKI, or digital certificates
Personal Attributes:
Customer-obsessed and proactive
Passionate about technology
Adaptable and solution-focused
Strong attention to detail and documentation
Employee Benefits:
Medical Aid + Gap Cover
Provident Fund
Life & Disability Insurance
Gym Reimbursement
Employee Assistance Program
Sabbatical options
Education Support Program
Apply If You Are:
Fluent in Spanish & English
Passionate about digital trust, cybersecurity, and technology
Excited to help global clients and solve real-world problems