Senior Administration Officer: Operations x30
Job Details
- Position: Senior Administration Officer: Operations
- Number of Posts: 30 Posts Available
- Salary: R413 001 per annum
- Employer: Department of Employment and Labour
- Job Type: Permanent Government Position
Job Locations and Reference Numbers
| Centre | Reference Number | Number of Posts |
|---|---|---|
| Bethlehem Labour Centre | HR 4/4/8/976 | 1 |
| Reitz Satellite | HR 4/4/8/977 | 3 |
| Phuthaditjhaba Labour Centre | HR 4/4/8/978 | 2 |
| Harrismith Labour Centre | HR 4/4/8/989 | 4 |
| Ficksburg Labour Centre | HR 4/4/8/990 | 2 |
| Botshabelo Labour Centre | HR 4/4/8/991 | 2 |
| Zastron Labour Centre | HR 4/4/8/992 | 2 |
| Petrusburg Labour Centre | HR 4/4/8/993 | 1 |
| Virginia Satellite | HR 4/4/8/995 | 3 |
| Kroonstad Labour Centre | HR 4/4/8/996 | 3 |
| Sasolburg Labour Centre | HR 4/4/8/997 | 2 |
| Parys Satellite | HR 4/4/8/998 | 3 |
| Thaba Nchu Satellite | HR 4/4/8/999 | 2 |
Job Description
The Senior Administration Officer: Operations is responsible for providing Unemployment Insurance Fund (UIF) services and supporting operational activities within Labour Centres and satellite offices.
The role focuses on assisting clients with UIF services, processing claims, ensuring quality assurance on applications, maintaining compliance with UIF legislation and departmental procedures, and supervising operational resources.
The successful candidate will work directly with the public, provide administrative support, and help ensure efficient and professional service delivery in line with Batho Pele principles.
Responsibilities
UIF Client Services
- Provide unemployment insurance services to clients
- Assist clients with UIF enquiries and applications
- Interact professionally with customers and stakeholders
- Ensure excellent customer service delivery
Claims Processing and Administration
- Process UIF claims and related applications
- Conduct quality assurance on submitted claims
- Follow up on outstanding documentation and applications
- Maintain accurate records and documentation
Operations Support
- Support daily Labour Centre operational activities
- Ensure compliance with UIF policies and procedures
- Apply POPIA principles when handling client information
- Assist with administrative and operational tasks
Resource Supervision
- Supervise staff within the section
- Manage departmental equipment and assets
- Support proper utilization of financial and operational resources
Requirements
Educational Requirements
Applicants must have an undergraduate qualification (NQF Level 6) recognized by SAQA in one of the following fields:
- Business Administration
- Business Management
- Public Administration
- Public Management
- Operations
- Accounting
- Finance
Experience Requirements
- Minimum of 2 years functional experience in:
- Client services environment
- Claims processing environment
- Operations environment
- Insurance environment
Additional Requirements
- Valid Driver’s License
Knowledge Requirements
Candidates should have knowledge of:
- Unemployment Insurance Act (UIA)
- Unemployment Insurance Contributions Act (UICA)
- Department of Employment and Labour policies and procedures
- UIF operational systems
- Batho Pele Principles
- Protection of Personal Information Act (POPIA)
Skills Required
- Interpersonal skills
- Communication skills (verbal and written)
- Computer literacy
- Problem-solving skills
- Planning and organizing
- Listening skills
- Presentation skills