Area Client Manager: PC & SBS- Nedbank Group Limited x1
- Position: Area Client Manager: PC & SBS
- Company: Nedbank Group Limited
- Location: Bloemfontein
- Job Family: Sales and Service
- Career Stream: Sales
- Leadership Level: Manage Managers
- Employment Type: Permanent
- FAIS Affected: Yes
- Reference Number: 146154
- Closing Date: 10 June 2026
Position Purpose
The Area Client Manager is responsible for leading sales and operational teams within the Personal and Private Banking (PC) and Small Business Services (SBS) environment. The role focuses on achieving market share growth, increasing profitability, managing risk, improving operational efficiency, and delivering exceptional client service while promoting the Nedbank brand.
Key Responsibilities
Sales and Business Growth
- Drive achievement of revenue and profitability targets.
- Increase market share within the allocated area.
- Execute sales strategies effectively.
- Identify growth opportunities and implement business development initiatives.
- Ensure sustainable business performance.
Strategic Leadership
- Lead the implementation of business strategies.
- Align area operations with group strategic objectives.
- Facilitate the three-year business planning process.
- Monitor business performance and implement corrective actions where required.
- Drive innovation and continuous improvement.
Client Relationship Management
- Build and maintain strong relationships with clients.
- Ensure client expectations are understood and met.
- Deliver exceptional customer service through branch and management teams.
- Promote a client-centric culture across all business units.
- Enhance client retention and satisfaction.
Financial Management
- Manage financial performance within the area.
- Monitor budgets, profitability, and cost control measures.
- Ensure prudent credit granting practices.
- Drive sustainable financial growth and shareholder value.
Risk, Governance and Compliance
- Ensure compliance with:
- FAIS requirements
- Banking regulations
- Internal governance standards
- Risk management frameworks
- Implement and monitor controls, systems, and processes.
- Mitigate operational and credit risks.
Performance Management
- Manage and lead managers and their respective teams.
- Monitor employee performance against agreed objectives.
- Hold managers accountable for operational and sales outcomes.
- Drive productivity and efficiency improvements.
Talent Management and Leadership Development
- Develop future leaders through mentoring and coaching.
- Conduct career development discussions.
- Implement talent retention strategies.
- Build leadership capability across teams.
- Create succession planning initiatives.
Stakeholder Management
- Build and maintain relationships with:
- Internal business units
- Clients
- Regulators
- External stakeholders
- Facilitate collaboration across departments.
- Share business insights and performance information.
Transformation and Corporate Citizenship
- Support transformation and Employment Equity objectives.
- Promote diversity and inclusion initiatives.
- Encourage participation in corporate social responsibility programmes.
- Support Nedbank culture-building initiatives.
Operational Excellence
- Improve operational processes and service delivery.
- Identify and eliminate inefficiencies.
- Promote multi-skilling and workforce optimisation.
- Drive continuous improvement initiatives.
Minimum Qualifications
Essential
- Matric / Grade 12.
- Advanced Diploma, National Diploma, Bachelor’s Degree, or equivalent NQF Level qualification.
Preferred Certifications
- RE5 (Regulatory Examination for Representatives).
- RE1 (Key Individual Qualification).
Experience Requirements
- Minimum of 5 years’ experience leading people within the financial services industry.
- Proven experience in:
- Sales management
- Banking operations
- Client relationship management
- Business development
- Team leadership
Technical Knowledge Requirements
Candidates should demonstrate knowledge of:
- Financial Accounting Principles
- Banking and Financial Services Regulations
- Governance, Risk and Compliance
- Business Administration and Management
- Project Management Principles
- Client Service Management
- Talent Management
- Reporting and Performance Analytics
- Financial Systems and Business Software
Key Competencies
Leadership
- Coaching and mentoring.
- Leading leaders and management teams.
- Building high-performance cultures.
- Driving accountability and results.
Sales and Business Development
- Revenue growth.
- Market share expansion.
- Strategic sales execution.
- Commercial decision-making.
Client Focus
- Relationship building.
- Customer experience management.
- Service excellence.
Strategic Thinking
- Long-term planning.
- Business analysis.
- Problem-solving and decision-making.
Communication and Influence
- Stakeholder engagement.
- Negotiation and influencing skills.
- Presentation and communication abilities.
Performance Management
- Planning and organising.
- Monitoring and evaluating performance.
- Continuous improvement management.
Personal Effectiveness
- Earning trust.
- Building partnerships.
- Resilience under pressure.
- Results orientation.