Installations Quality Assurer: Tracker x1
Job Details
Position: Installations Quality Assurer
Department: Technical
Industry: IT & Internet (Vehicle Tracking & Telematics)
Location: Bloemfontein
Contract Type: Permanent
Remuneration: Market Related
Employment Equity: Yes (EE candidates given preference)
Closing Date: 3 March 2026
Company: Tracker
Job Overview
The Installations Quality Assurer is responsible for ensuring that all vehicle tracking and electronic equipment installations meet Tracker’s quality, technical, and customer service standards. The role focuses on quality control, compliance, mentoring technicians, and improving installation procedures across fitment centres within the assigned area.
This position plays a critical role in maintaining high installation quality, reducing technical faults, supporting recovery success rates, and delivering excellent service to customers and internal stakeholders.
Job Description
The key responsibilities include:
Quality Assurance & Compliance
Conduct regular and planned quality assessments of technicians and fitment centres
Ensure installations comply with Tracker standards, OEM bulletins, and technical procedures
Identify installation shortfalls and implement corrective solutions
Maintain strong quality and reporting standards
Technical Support & Evaluation
Engage with technicians on technical issues and fault-finding discussions
Attend to quality-related technical service requests (SRs)
Handle battery drainage complaints and installation-related faults
Perform test requests, PICs, and assist with project installations
Training & Mentorship
Mentor, motivate, and educate technicians to improve installation quality
Ensure all technical bulletins are properly communicated to technicians and fitment centres
Reporting & Administration
Compile reports and provide structured feedback to technicians and management
Ensure compliance with reporting requirements to admin and management
Liaise between multiple departments to resolve technical and quality matters
Customer & Stakeholder Engagement
Liaise with clients to resolve technical issues and deliver service excellence
Uphold customer service ethics and professional conduct
Support after-hours standby duties when required
Performance & Recovery Support
Maintain Tracker’s recommended recovery rate through quality installation processes
Continuously evaluate and improve technical and quality procedures