National Renal Care (NRC), a leading provider of comprehensive kidney disease management solutions in South Africa, is looking for a skilled and dedicated Unit Administrator to join its team in Kroonstad, Free State. NRC is committed to delivering high-quality care to individuals with compromised organ function by integrating compassion, clinical excellence, and digital innovation.
This opportunity is best suited for an organised, energetic, and self-motivated individual who thrives in a dynamic healthcare environment. The selected candidate will be responsible for handling all administrative duties at the unit, ensuring smooth and efficient operations.
NRC fosters a collaborative work culture that promotes diversity, inclusion, and equal opportunities. As part of its Employment Equity strategy, the organisation actively encourages applications from individuals with disabilities.
Key Responsibilities of the Unit Administrator
The Unit Administrator will play a critical role in maintaining seamless patient administration, financial processes, HR operations, and customer service. The successful candidate will be responsible for:
1. Patient and General Administrative Duties
- Completing all patient administration tasks efficiently and in line with NRC’s policies and deadlines.
- Handling data entry, filing, and documentation to maintain accurate patient records.
- Ensuring that all administrative duties contribute positively to staff and patient experiences.
2. Financial Administration
- Ensuring financial policies and procedures are adhered to in the unit.
- Managing billing, confirmations, private patient accounts, stock records, and waste management processes.
- Maintaining compliance with NRC’s financial guidelines and reporting procedures.
3. Human Resources and Payroll Compliance
- Assisting with the implementation and adherence to HR and payroll processes in the unit.
- Ensuring smooth communication and coordination of HR-related tasks in line with company policies.
4. Customer Service and Stakeholder Engagement
- Providing efficient and proactive customer service to patients and their families.
- Maintaining effective communication with internal departments and stakeholders to ensure optimal service delivery.
- Acting as a point of contact between the unit and external stakeholders to ensure smooth operations.
5. Training and Knowledge Development
- Ensuring that all staff members receive adequate training related to administrative functions.
- Keeping personal knowledge updated on NRC’s administrative processes and industry best practices.
6. Adherence to NRC Values and Ethics
- Demonstrating ethical behaviour and maintaining high standards of integrity and professionalism.
- Upholding NRC’s core values, ensuring that the “Caring the NRC Way” philosophy is integrated into daily operations.
Required Qualifications and Experience
Candidates interested in applying for this role must meet the following minimum requirements:
- Grade 12 (Matric) qualification with strong numeracy and literacy skills.
- A minimum of 2 years’ experience in a similar administrative role.
- Ability to work under pressure in a constantly changing environment.
- Strong interpersonal and communication skills.
- Computer literacy (proficiency in MS Office).
- A team player who is well-organised and adaptable.
- Demonstrated customer service orientation with a proactive approach.
- High level of energy and enthusiasm in handling daily tasks.
- Strong commitment to excellence, with a focus on delivering high-quality work.
- Honesty and ethical behaviour in all professional interactions.
Employment Details
- Job Level: Junior
- Job Type: Permanent
- Salary: Market-Related
- Employment Equity (EE) Position: Yes
- Location: Kroonstad, Free State
Why Join National Renal Care?
National Renal Care is a well-established healthcare organisation dedicated to improving the lives of individuals with kidney disease. Employees at NRC benefit from:
- A supportive and dynamic work environment.
- Opportunities for professional growth and skills development.
- Working in an organisation that prioritises patient care and employee well-being.
- The chance to be part of a highly skilled team in the healthcare industry.
Application Process
Interested applicants are encouraged to apply for this opportunity. However, internal candidates must notify their line manager before submitting their application to avoid automatic disqualification as per NRC’s recruitment policy.
If the candidate has any physical or psychological limitations that may impact job performance, they are encouraged to discuss reasonable accommodations with the employer.
Protection of Personal Information
By applying for this role, applicants consent to their personal information being used solely for recruitment purposes. If unsuccessful, their information will be retained for six months before being securely destroyed. Candidates who object to this policy should notify NRC accordingly.
Closing Date for Applications
If an applicant does not receive a response within four weeks after the closing date, they should consider their application unsuccessful.
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The Unit Administrator role at National Renal Care Kroonstad offers an exciting opportunity for an efficient and organised professional to contribute to a leading healthcare provider. This position is ideal for someone who thrives in a fast-paced medical environment and enjoys supporting both patients and healthcare professionals.
Applicants who meet the criteria and are passionate about delivering quality patient care while ensuring smooth administrative processes should seize this opportunity to join a reputable organisation in the healthcare industry.