Funeral Arrangement Consultant X1
Job Details
Job Title
Funeral Arrangement Consultant (FAC) – Bloemfontein
Job Overview / Description
The Funeral Arrangement Consultant (FAC) is responsible for guiding and supporting bereaved families through the funeral planning process with compassion, professionalism, and efficiency. The FAC ensures all funeral arrangements are managed accurately, respectfully, and in line with Covision’s service excellence standards. This role requires strong interpersonal skills, emotional maturity, and the ability to coordinate multiple service providers and stakeholders while maintaining clear communication and operational accuracy.
The FAC plays a critical role in delivering a seamless funeral experience by handling documentation, coordinating logistics, liaising with cemeteries and suppliers, and ensuring timely and respectful execution of services. The role also demands strong administrative ability, attention to detail, and the capacity to work under pressure during emotionally challenging situations.
Role Purpose
To assist bereaved families with funeral arrangements, ensuring professional guidance, empathy, and efficient coordination between the family, funeral home staff, cemeteries, and service providers.
Key Responsibilities
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Provide compassionate and professional support to families during the funeral arrangement process
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Assist with planning, scheduling, and coordinating funeral services
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Liaise with cemeteries, suppliers, and service providers to ensure seamless execution
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Ensure accuracy of all documentation, financial handling, and administrative records
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Maintain communication with families to provide updates and guidance
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Manage multiple arrangements simultaneously while ensuring operational readiness
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Ensure compliance with Covision’s service standards and operational procedures
Key Performance Indicators (KPIs)
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Accuracy of arrangement documentation
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Quality and execution of funeral service delivery
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Client satisfaction and feedback
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Operational readiness and scheduling efficiency
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Communication turnaround time with families
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Error-free administrative and financial handling
Competencies & Attributes
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Compassionate and emotionally mature
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Professional, respectful, and client-focused
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Strong leadership and team discipline
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High attention to detail
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Calm under pressure
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Integrity, reliability, and confidentiality
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Community presence and relationship-building skills
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Problem-solver with strong operational understanding
Minimum Requirements
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Certificate/Diploma in Business Management or Operations
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1–2 years experience in one of the following:
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Funeral arrangement services
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Customer service in high-contact environments
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Administrative role involving sensitive client interaction
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Strong communication skills in English and Sesotho/Setswana
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Emotional maturity and professionalism
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Ability to work under pressure and during weekends/after hours when required
Advantageous Qualifications (Not Compulsory)
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Funeral services or mortuary operations training
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Customer care or hospitality qualification
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Grief counselling training or background
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First Aid or Health & Safety awareness
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Driver’s licence (advantage for removals/field coordination)