Funeral Arrangement Consultant X1
Job Details
Job Title
Funeral Arrangement Consultant (FAC) – Bloemfontein
Job Overview / Description
The Funeral Arrangement Consultant (FAC) is responsible for guiding and supporting bereaved families through the funeral planning process with compassion, professionalism, and efficiency. The FAC ensures all funeral arrangements are managed accurately, respectfully, and in line with Covision’s service excellence standards. This role requires strong interpersonal skills, emotional maturity, and the ability to coordinate multiple service providers and stakeholders while maintaining clear communication and operational accuracy.
The FAC plays a critical role in delivering a seamless funeral experience by handling documentation, coordinating logistics, liaising with cemeteries and suppliers, and ensuring timely and respectful execution of services. The role also demands strong administrative ability, attention to detail, and the capacity to work under pressure during emotionally challenging situations.
Role Purpose
To assist bereaved families with funeral arrangements, ensuring professional guidance, empathy, and efficient coordination between the family, funeral home staff, cemeteries, and service providers.
Key Responsibilities
Provide compassionate and professional support to families during the funeral arrangement process
Assist with planning, scheduling, and coordinating funeral services
Liaise with cemeteries, suppliers, and service providers to ensure seamless execution
Ensure accuracy of all documentation, financial handling, and administrative records
Maintain communication with families to provide updates and guidance
Manage multiple arrangements simultaneously while ensuring operational readiness
Ensure compliance with Covision’s service standards and operational procedures
Key Performance Indicators (KPIs)
Accuracy of arrangement documentation
Quality and execution of funeral service delivery
Client satisfaction and feedback
Operational readiness and scheduling efficiency
Communication turnaround time with families
Error-free administrative and financial handling
Competencies & Attributes
Compassionate and emotionally mature
Professional, respectful, and client-focused
Strong leadership and team discipline
High attention to detail
Calm under pressure
Integrity, reliability, and confidentiality
Community presence and relationship-building skills
Problem-solver with strong operational understanding
Minimum Requirements
Certificate/Diploma in Business Management or Operations
1–2 years experience in one of the following:
Funeral arrangement services
Customer service in high-contact environments
Administrative role involving sensitive client interaction
Strong communication skills in English and Sesotho/Setswana
Emotional maturity and professionalism
Ability to work under pressure and during weekends/after hours when required
Advantageous Qualifications (Not Compulsory)
Funeral services or mortuary operations training
Customer care or hospitality qualification
Grief counselling training or background
First Aid or Health & Safety awareness
Driver’s licence (advantage for removals/field coordination)