Supervisor – Fidelity Services Group
- Company: Fidelity Services Group
- Department: FSG Regional
- Location: Welkom, Free State
- Industry: Security and Investigations
- Job Function: Operations
- Contract Type: Permanent
- Posted: 20 July 2026
- Closing Date: 31 July 2026
Job Overview
Fidelity Services Group is seeking a Supervisor to oversee the day-to-day operations of security personnel at its Welkom branch.
Reporting to the Branch Manager, the successful candidate will supervise mobile workers and security staff, ensure compliance with company and client requirements, monitor service quality and provide regular feedback and reports to management.
Key Responsibilities
- Supervise mobile workers and security personnel.
- Ensure employees follow company policies and procedures.
- Maintain good relationships between Fidelity Security Services and clients.
- Monitor and evaluate employee performance.
- Provide feedback and identify areas for improvement.
- Ensure Security Officers meet contractual client requirements.
- Conduct regular site visits for quality control and safety compliance.
- Evaluate service levels and recommend improvements.
- Manage and supervise security staff.
- Ensure HR-related queries are addressed promptly.
- Investigate incidents and submit weekly and monthly reports.
- Maintain accurate employee attendance and working-hour records.
- Monitor project completion and operational performance.
Minimum Requirements
- Grade 12.
- Valid PSIRA Grade B registration and accreditation.
- At least 3 years’ experience in the security industry.
- Numerically literate.
- Ability to write reports and incident reports.
- Clear criminal record.
- Ability to work shifts.
- Valid Code 8 or Code 10 driver’s licence with valid PDP.
- Firearm competency for:
- Handgun
- Shotgun
- Rifle
- Fluent in English, both written and spoken.
Personal Attributes
- Ability to meet strict deadlines.
- Friendly and polite manner.
- Methodical approach to work.
- Strong attention to detail.
- Ability to communicate professionally with employees and clients at all levels.
- Ability to work independently and under pressure.
Core Competencies
- Strong planning skills.
- Leadership abilities.
- Excellent organisational skills.
- Good interpersonal skills.
- Strong communication skills.