CLIENT LIAISON OFFICER X1
Job Overview
- Position Title: Client Liaison Officer (Funds)
- Company: VKB Group – Human Capital
- Location: Reitz, Free State (Head Office)
- Job Type: Permanent
- Posted Date: 13 August 2025
- Closing Date: 28 August 2025
- Industry: Agriculture
- Experience Level: Associate
- Functional Area: Human Resources
Job Purpose
To act as the primary liaison between VKB Fund members and service providers, ensuring efficient claim processing, timely resolution of queries, and exceptional member service that builds trust and reinforces the value of the Fund.
Minimum Qualifications & Requirements
Relevant experience in client liaison, claims processing, or member services
Strong administration and communication abilities
Must be client-focused with excellent interpersonal and problem-solving skills
Proficient in using Microsoft Office and internal data systems (experience advantageous)
Technical Competencies
Ability to coordinate claim processes (e.g., withdrawals, death, disability)
Strong reporting, indexing, and data management skills
Proficiency in planning, stakeholder communication, and problem escalation
Core Competencies
Humble: Respects and listens actively to clients
Hungry: Driven to deliver outstanding service and go the extra mile
Smart: Reads people well and builds trust quickly
Bold: Proactive and confident in solving client issues
Team Player: Collaborates across departments and with service providers
Key Responsibilities
Receive and guide members through all claim processes
Educate members to avoid documentation errors and claim delays
Act as central point of contact for members and employers
Monitor service delivery timelines and escalate unresolved issues
Coordinate meetings, employer visits, and logistics
Maintain accurate records and upload documentation
- Handle walk-in and telephonic queries professionally
Report on client satisfaction, challenges, and improvement opportunities
Submit daily, weekly, and ad-hoc progress and service reports