CLIENT LIAISON OFFICER X1
Job Overview
- Position Title: Client Liaison Officer (Funds)
- Company: VKB Group – Human Capital
- Location: Reitz, Free State (Head Office)
- Job Type: Permanent
- Posted Date: 13 August 2025
- Closing Date: 28 August 2025
- Industry: Agriculture
- Experience Level: Associate
- Functional Area: Human Resources
Job Purpose
To act as the primary liaison between VKB Fund members and service providers, ensuring efficient claim processing, timely resolution of queries, and exceptional member service that builds trust and reinforces the value of the Fund.
Minimum Qualifications & Requirements
-
Relevant experience in client liaison, claims processing, or member services
-
Strong administration and communication abilities
-
Must be client-focused with excellent interpersonal and problem-solving skills
-
Proficient in using Microsoft Office and internal data systems (experience advantageous)
Technical Competencies
-
Ability to coordinate claim processes (e.g., withdrawals, death, disability)
-
Strong reporting, indexing, and data management skills
-
Proficiency in planning, stakeholder communication, and problem escalation
Core Competencies
-
Humble: Respects and listens actively to clients
-
Hungry: Driven to deliver outstanding service and go the extra mile
-
Smart: Reads people well and builds trust quickly
-
Bold: Proactive and confident in solving client issues
-
Team Player: Collaborates across departments and with service providers
Key Responsibilities
-
Receive and guide members through all claim processes
-
Educate members to avoid documentation errors and claim delays
-
Act as central point of contact for members and employers
-
Monitor service delivery timelines and escalate unresolved issues
-
Coordinate meetings, employer visits, and logistics
-
Maintain accurate records and upload documentation
- Handle walk-in and telephonic queries professionally
-
Report on client satisfaction, challenges, and improvement opportunities
-
Submit daily, weekly, and ad-hoc progress and service reports