Administration / Receptionist X1
Job Details
Position Title: Administration / Receptionist
Industry: Office Administration, Customer Service, Logistics
Employment Type: Full-Time (or part-time depending on employer)
Reporting To: Office Manager / Operations Manager
Work Environment: Office-based
Job Overview
We are seeking a professional and organized Administration/Receptionist to support daily office operations and provide excellent customer service. The successful candidate will manage reception duties, handle client inquiries through multiple communication channels, and support administrative tasks to ensure smooth and efficient office functioning.
This role requires strong communication skills, attention to detail, and the ability to multitask in a busy office environment.
Key Responsibilities
1. Reception & Client Interaction
Greet visitors and clients warmly and professionally.
Answer incoming phone calls and direct them to the appropriate person or department.
Assist clients via phone, WhatsApp, and email with professionalism and efficiency.
Manage general reception duties and maintain a welcoming reception area.
2. Administration & Office Support
Schedule appointments and manage calendars.
Organize and maintain filing systems for documents and correspondence.
Handle office correspondence and maintain records.
Manage office supplies and ensure the office is well-stocked and organized.
Maintain office equipment (phones, printers, internet connectivity, etc.) and report issues.
3. Documentation & Financial Support
Generate accurate quotes and invoices promptly.
Maintain proper documentation and records for all financial documents.
Ensure accurate filing and easy retrieval of documents.
4. Courier & Logistics Coordination
Liaise with courier services to coordinate deliveries and collections.
Track shipments and resolve any courier-related issues.
Ensure proper documentation for outgoing and incoming parcels.
Minimum Requirements
Proven experience in receptionist or administration roles.
Excellent communication skills (phone, WhatsApp, email).
Strong customer service orientation.
Good organizational and multitasking skills.
Attention to detail and accuracy in documentation.
Basic computer literacy (MS Office).
Ability to work professionally in a busy office environment.