Customer Service Representative(2 POSTS)
Job Details
- Job Title: Customer Service Representative (Sales Support)
- Company: TRACKER
- Reference Number: track_001553
- Number of Positions: 2 (Two)
- Industry: IT & Internet / Vehicle Tracking & Telematics
- Job Category: Customer Service
- Employment Type: Permanent
- Location: Bloemfontein, Free State
- Equity Position: Yes (EE Position)
- Remuneration: Market Related
- Application Closing Date: 26 January 2026
Job Overview / Description
TRACKER is seeking to appoint two (2) Customer Service Representatives for its Bloemfontein Sales Support Department within the Free State region. The successful candidates will play a key role in providing sales support, customer service, and administrative assistance to clients, sales consultants, brokers, dealers, and fitment centres.
This role requires a highly organised, customer-focused individual who can manage multiple tasks, coordinate technician schedules, resolve queries efficiently, and maintain strong relationships with internal and external stakeholders. The position is permanent and offers market-related remuneration and benefits.
Key Responsibilities
Process sales contracts received from clients, sales consultants, brokers, dealers, and business partners
Schedule and manage fitments for Tracker, Fitment Centres, and in-house technicians
Schedule and manage Business Service Requests when required
Adjust and reschedule technicians’ jobs as operational needs change
Provide technical support assistance where required
Maintain efficiency and productivity of technicians’ scheduled jobs
Follow up on the loading and processing of contracts submitted by brokers, dealers, fitment centres, and sales consultants
Compile and provide statistics and reports to sales consultants, fitment centres, brokers, and dealers
Handle and resolve queries from clients and business partners by liaising with relevant departments and following up until resolution
Ensure lead sources and pricing sources are captured accurately
Issue insurance certificates when required
Manage and assist with incoming calls
Liaise with brokers, dealers, fitment centres, corporates, sales teams, and head office staff
Provide professional service to both existing and prospective clients
Always act in the best interest of the company and the customer
Minimum Requirements
Matric (Grade 12)
Minimum of 2 years’ experience in an administrative or customer service role
Proficiency in MS Office and Outlook
Strong communication and organisational skills
Advantageous Experience
Previous experience in the logistics, tracking, or telematics industries
Skills and Competencies
Excellent customer service and interpersonal skills
Strong attention to detail and administrative accuracy
Ability to multitask and work under pressure
Problem-solving and follow-up skills
Team player with a customer-centric mindset
Benefits
Medical Aid
Provident Fund
Paid Annual Leave
Additional Information
If applicants do not receive feedback within four (4) weeks of the closing date, they should consider their application unsuccessful.