Customer Service Representative(2 POSTS)
Job Details
- Job Title: Customer Service Representative (Sales Support)
- Company: TRACKER
- Reference Number: track_001553
- Number of Positions: 2 (Two)
- Industry: IT & Internet / Vehicle Tracking & Telematics
- Job Category: Customer Service
- Employment Type: Permanent
- Location: Bloemfontein, Free State
- Equity Position: Yes (EE Position)
- Remuneration: Market Related
- Application Closing Date: 26 January 2026
Job Overview / Description
TRACKER is seeking to appoint two (2) Customer Service Representatives for its Bloemfontein Sales Support Department within the Free State region. The successful candidates will play a key role in providing sales support, customer service, and administrative assistance to clients, sales consultants, brokers, dealers, and fitment centres.
This role requires a highly organised, customer-focused individual who can manage multiple tasks, coordinate technician schedules, resolve queries efficiently, and maintain strong relationships with internal and external stakeholders. The position is permanent and offers market-related remuneration and benefits.
Key Responsibilities
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Process sales contracts received from clients, sales consultants, brokers, dealers, and business partners
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Schedule and manage fitments for Tracker, Fitment Centres, and in-house technicians
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Schedule and manage Business Service Requests when required
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Adjust and reschedule technicians’ jobs as operational needs change
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Provide technical support assistance where required
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Maintain efficiency and productivity of technicians’ scheduled jobs
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Follow up on the loading and processing of contracts submitted by brokers, dealers, fitment centres, and sales consultants
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Compile and provide statistics and reports to sales consultants, fitment centres, brokers, and dealers
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Handle and resolve queries from clients and business partners by liaising with relevant departments and following up until resolution
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Ensure lead sources and pricing sources are captured accurately
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Issue insurance certificates when required
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Manage and assist with incoming calls
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Liaise with brokers, dealers, fitment centres, corporates, sales teams, and head office staff
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Provide professional service to both existing and prospective clients
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Always act in the best interest of the company and the customer
Minimum Requirements
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Matric (Grade 12)
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Minimum of 2 years’ experience in an administrative or customer service role
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Proficiency in MS Office and Outlook
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Strong communication and organisational skills
Advantageous Experience
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Previous experience in the logistics, tracking, or telematics industries
Skills and Competencies
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Excellent customer service and interpersonal skills
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Strong attention to detail and administrative accuracy
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Ability to multitask and work under pressure
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Problem-solving and follow-up skills
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Team player with a customer-centric mindset
Benefits
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Medical Aid
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Provident Fund
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Paid Annual Leave
Additional Information
If applicants do not receive feedback within four (4) weeks of the closing date, they should consider their application unsuccessful.