Branch Manager – Sanlam Developing Markets (SDM)
- Company: Sanlam Group – Sanlam Developing Markets (SDM)
- Location: Sasolburg (advertisement indicates Free State region)
- Employment Type: Full-time
- Posted: 1 August 2026
- Industry: Financial Services / Insurance
Job Purpose
The Branch Manager is responsible for growing the customer base and revenue of Sanlam Retail Mass by developing and implementing the branch strategy. The role focuses on leading sales consultants, creating a strong service culture, managing branch operations, ensuring compliance, and delivering an excellent client experience.
Minimum Requirements
- Grade 12 (Matric)
- RE1 and RE5 regulatory qualifications
- 120 Wealth Management credits OR a tertiary qualification recognised by the FSCA
- Class of Business accreditation (annual)
- Current Continuous Professional Development (CPD) compliance
- Minimum 5 years’ recent industry experience
- At least 3 years in a leadership role
- Service management experience (essential)
- Insurance sales experience
- Credit and lending experience
Key Responsibilities
Branch Management & Strategy
- Develop and execute the retail branch strategy.
- Grow customer base and branch revenue.
- Ensure successful daily management of branch operations.
- Drive sales performance and service delivery.
- Prepare monthly sales and service plans and reports.
- Monitor branch performance against targets.
Sales Leadership
- Lead, guide, and support Sales Consultants.
- Align team activities with Sanlam’s business objectives.
- Drive achievement of sales targets.
- Develop sales approaches and tactics.
- Identify opportunities to grow market share.
Customer Service & Stakeholder Management
- Build a strong client service culture.
- Ensure an excellent customer experience.
- Manage relationships with key stakeholders, including:
- Area Managers
- Business owners
- Activation sites
- Community forums
- Internal teams
Compliance & Risk Management
- Ensure compliance with regulatory requirements.
- Maintain quality standards and risk controls.
- Ensure adherence to relevant financial services legislation, policies, and procedures.
People Management
- Manage direct reports and employee performance.
- Support:
- Talent management
- Development plans
- Performance reviews
- Grievance resolution
- Leave management
- Capacity planning
- Motivate and develop the branch team.
Required Skills & Competencies
Technical Skills
- Sales management
- Insurance products and services
- Customer relationship management
- Stakeholder engagement
- Regulatory frameworks and compliance
- People management
- Business planning
- Data analysis and reporting
- Data visualisation
- Project management
- Computer literacy
Personal Skills
- Strong communication skills (verbal and written)
- Leadership and team motivation
- Problem-solving ability
- Critical thinking
- Organisation and planning
- Ability to exceed targets
- Adaptability and resilience
- Ability to learn quickly
Core Competencies
- Customer focus
- Drives results
- Collaboration
- Innovation
- Resilience
- Optimising work processes
- Decision-making
- Leading through others