I&T Service Desk Support Technician (Fixed-Term 12 Months)
- Company: VKB Group
- Department: I&T
- Location: Head Office, Reitz, Free State
- Employment Type: Fixed-term contract (12 months)
- Closing Date: 2 August 2026
- Posted: 24 July 2026
Job Overview
VKB Group is seeking a First Line I&T Service Desk Support Technician to provide technical assistance and first-line support to employees. The successful candidate will troubleshoot IT issues, assist users with system-related problems and help ensure that VKB’s technology services operate efficiently.
Key Responsibilities
- Monitor VKB’s I&T equipment and ensure that systems are operating effectively.
- Provide first-line technical support through the Service Desk.
- Troubleshoot and resolve user IT-related problems.
- Liaise with users, service providers and internal teams to resolve technical issues.
- Complete daily tasks on internal financial systems.
- Prepare and share reports and insights to support the improvement of I&T services.
- Provide professional and efficient customer service to VKB employees.
Minimum Requirements
- Grade 12 or NQF Level 4 qualification.
- Computer literacy.
- Technical knowledge and IT experience will be advantageous.
- Previous experience with financial systems will be an added advantage.
- Willingness to work in Reitz.
Key Skills and Competencies
- Strong problem-solving skills.
- Ability to investigate issues and identify root causes.
- Good communication skills.
- Excellent customer service and user support skills.
- Accuracy and attention to detail.
- Reliability and ability to remain calm under pressure.
- A proactive approach to improving processes and service delivery.
About VKB Group
VKB Group is an agricultural company with operations across the food supply chain, including agriculture, processing, logistics and food markets. The group operates through brands including VKB, GWK and NTK.