Pharmacy Manager- clicks group x1
Job Details
- Position: Pharmacy Manager
- Location: Northridge Mall
- Industry: Wholesale & Retail (Pharmaceutical)
- Employment Type: Permanent
Purpose of the Role
To manage and lead the pharmacy (dispensary and clinic) operations, ensuring the delivery of high-quality pharmaceutical care, regulatory compliance, and strong business performance, while driving customer satisfaction and team effectiveness.
Key Duties and Responsibilities
Pharmaceutical Care & Compliance
- Ensure accurate, safe dispensing of medication, including generic substitution
- Provide professional patient counselling and healthcare advice
- Maintain compliance with South African Pharmacy Council regulations and legal standards
Operational Management
- Oversee daily dispensary operations, including stock control, shrinkage, and housekeeping
- Ensure adherence to company policies, merchandising standards, and pharmacy regulations
- Manage administration and ensure accurate record-keeping
Financial Management
- Monitor and control expenses and budgets
- Drive dispensary and clinic performance against financial and sales targets
- Ensure operational sustainability and profitability
Leadership & People Management
- Lead, supervise, and develop pharmacy staff, interns, and learners
- Manage staffing schedules in line with labour policies
- Ensure accurate timekeeping and HR compliance
- Build a high-performance, motivated team
Customer Experience & Service Excellence
- Drive exceptional customer service and patient care
- Implement initiatives to improve customer loyalty and satisfaction
- Achieve targets related to customer programmes (e.g., loyalty participation)
Integration & Collaboration
- Ensure alignment between pharmacy, clinic, and store operations
- Support a holistic healthcare offering to customers
- Promote teamwork and collaboration across departments
Minimum Requirements
Education:
- Registered Pharmacist with the South African Pharmacy Council
Experience:
- Minimum 2 years’ experience after community service
- At least 1 year of people management experience
Legal Requirement:
- Must be registered as a Responsible Pharmacist (SAPC)
Advantageous (Nice to Have)
- Retail pharmacy experience
- Knowledge of Unisolve system
Key Knowledge Areas
- Pharmacy laws and SAPC regulations
- Ethical and compliant pharmacy practice
- Stock, risk, and cost management
- Patient care and counselling
- Labour legislation and HR practices
- Financial management principles
Key Skills
- Leadership and team development
- Strong planning and organisational ability
- Problem-solving and decision-making
- Customer service excellence
- Financial and business acumen
- Computer literacy
Core Competencies
Essential:
- Leading and supervising teams
- Delivering results and meeting customer expectations
- Planning and organising
Desirable:
- Networking and relationship building
- Handling pressure and setbacks
- Commercial thinking
- Team collaboration
- Integrity and professionalism
Application Details
- Closing Date: 30 April 2026
- Employment Equity: Yes (preference may apply)