Workshop Manager (P10) – Toyota Ficksburg
Job Details
- Position: Productive Workshop Manager (P10)
- Company: Toyota Ficksburg
- Location: Ficksburg
- Employment Type: Permanent
- Industry: Automotive / Motor Industry
- Experience Required: 4–5 Years Minimum
- Guaranteed Remuneration: R50,000 Salary/Commission for the First 6 Months
Job Description
The Workshop Manager is responsible for the overall management and profitability of the workshop, ensuring efficient service delivery, high customer satisfaction, and achievement of business objectives. The role combines technical expertise, leadership, financial management, and operational oversight to ensure the workshop operates effectively and profitably.
The successful candidate will supervise workshop personnel, manage daily operations, maintain workshop assets, monitor financial performance, and ensure adherence to Toyota service standards and workshop processes.
Main Purpose of the Role
To effectively manage workshop operations and personnel in order to provide sustainable, high-quality service to customers while achieving profitability and operational excellence.
Key Responsibilities
Workshop Operations Management
- Manage daily workshop operations.
- Ensure efficient workflow and productivity.
- Monitor service quality and turnaround times.
- Implement and maintain Toyota workshop standards and procedures.
- Ensure workshop targets and performance objectives are achieved.
Personnel Management
- Lead and supervise workshop staff.
- Conduct daily staff meetings.
- Manage employee performance and productivity.
- Provide coaching, guidance, and support to employees.
- Promote teamwork and a positive working environment.
Financial Management
- Manage workshop profitability and financial performance.
- Monitor costs and revenue generation.
- Support budgeting and financial planning activities.
- Ensure efficient utilisation of workshop resources.
- Contribute to business growth and profitability.
Administration and Reporting
- Oversee workshop administration processes.
- Maintain accurate records and documentation.
- Monitor operational reports and performance indicators.
- Ensure compliance with company policies and procedures.
- Manage workshop schedules and work allocation.
Asset Management
- Manage workshop tools, equipment, and assets.
- Ensure proper maintenance of workshop equipment.
- Monitor asset utilisation and condition.
- Implement asset protection measures.
- Ensure workshop facilities are maintained to required standards.
Customer Service and Business Growth
- Support customer satisfaction initiatives.
- Build positive relationships with customers.
- Resolve customer concerns and complaints.
- Contribute to market share growth.
- Promote service excellence and customer retention.
Technical Support and Diagnostics
- Provide technical guidance to workshop personnel.
- Support complex diagnostic and repair activities.
- Ensure repairs and maintenance work meet manufacturer standards.
- Maintain high levels of technical quality and workmanship.
Minimum Requirements
Educational Qualifications
Essential
- Grade 12 (Matric)
Technical Qualification
- Qualified Diesel Mechanic
Experience
Essential
- Minimum 4–5 years’ experience as a Workshop Manager in the motor industry.
- Experience managing workshop personnel and operations.
- Experience in financial and operational management.
Preferred
- Experience within a Toyota dealership environment.
- Knowledge of Toyota workshop processes and standards.
Licensing
Essential
- Valid Driver’s Licence
Key Skills and Competencies
Technical Skills
- Vehicle diagnostics.
- Workshop operations management.
- Diesel mechanic expertise.
- Knowledge of Toyota workshop procedures.
- Technical problem-solving.
Management Skills
- Personnel management.
- Team leadership.
- Performance management.
- Staff development and coaching.
- Operational planning.
Financial Skills
- Financial management.
- Cost control.
- Profitability management.
- Budget monitoring.
Administrative Skills
- Workshop administration.
- Reporting and record keeping.
- Microsoft Office proficiency.
- Organisational skills.
Communication Skills
- Fluent communication in:
- Afrikaans
- English
- Customer communication.
- Staff communication.
- Negotiation skills.
Interpersonal Skills
- Relationship management.
- Team building.
- Conflict resolution.
- Customer service orientation.
Personal Attributes
- Strong leadership ability.
- Results-driven.
- Customer-focused.
- Professional and dependable.
- Ability to work under pressure.
- Strong decision-making ability.
- Attention to detail.
- Problem-solving mindset.
- High level of accountability