Branch Manager- Metrofile (Pty) Ltd x1
Job Details
- Position: Branch Manager
- Company: Metrofile (Pty) Ltd
- Division: Metrofile Bloemfontein
- Business Unit: Sales
- Location: Bloemfontein
- Employment Type: Permanent
- Industry: Warehousing / Records Management / Information Management
- Experience Level: Mid-Senior
- Closing Date: 18 June 2026
Job Description
The Branch Manager is responsible for leading the Metrofile Bloemfontein branch by driving revenue growth, operational excellence, customer satisfaction, and team performance. The role combines sales leadership, operational management, people management, and financial oversight to ensure the branch achieves its strategic and operational objectives.
The successful candidate will actively market Metrofile’s services, manage key client relationships, oversee service delivery, ensure compliance with service level agreements (SLAs), and maintain efficient branch operations while supporting sustainable business growth.
Main Purpose of the Role
To manage the branch’s sales, operational, financial, and people management functions, ensuring profitable growth, excellent customer service, and efficient service delivery aligned with company objectives.
Key Responsibilities
Sales Management
Business Development
- Promote Metrofile’s products and services to existing and prospective clients.
- Identify and pursue new business opportunities.
- Develop customised service solutions for clients.
- Drive revenue growth within the assigned region.
- Build and maintain a strong sales pipeline.
Client Relationship Management
- Serve as the primary contact for regional clients.
- Develop and maintain long-term customer relationships.
- Address and resolve client concerns promptly and professionally.
- Ensure high levels of customer satisfaction and retention.
- Conduct regular client engagement activities.
Sales Reporting and Market Analysis
- Submit weekly sales and pipeline reports.
- Monitor competitor activities and market trends.
- Provide market intelligence to senior management.
- Maintain accurate CRM records and customer information.
- Prepare proposals and pricing within approved authority levels.
Compliance
- Maintain knowledge of relevant legislation, including:
- POPIA (Protection of Personal Information Act)
- Document retention regulations
- Industry compliance requirements
Operational Management
Service Delivery
- Ensure services are delivered according to:
- Service Level Agreements (SLAs)
- Standard Operating Procedures (SOPs)
- Customer expectations
- Monitor operational performance and service quality.
- Improve operational efficiency and turnaround times.
Fleet and Logistics Management
- Optimise fleet vehicle utilisation.
- Monitor vehicle maintenance schedules.
- Ensure company branding standards are maintained.
- Coordinate transportation and delivery activities.
Records and Document Management
- Oversee retrieval, storage, and delivery of records and documents.
- Ensure accuracy and timeliness of file requests.
- Manage document imaging and storage operations.
- Monitor stock and inventory management processes.
Facilities and Safety Management
- Ensure compliance with the Occupational Health and Safety (OSH) Act.
- Maintain housekeeping and safety standards.
- Ensure site security and business continuity measures are implemented.
- Monitor facility capacity and operational requirements.
Operational Reporting
- Produce monthly operational reports covering:
- Vehicle utilisation
- Box movements
- File retrieval requests
- Imaging output
- Capacity utilisation
Capital Expenditure Management
- Review and approve branch operational capital expenditure requests.
- Prepare business justifications for capital investments.
People Management
Leadership
- Lead and manage branch employees.
- Promote teamwork, accountability, and service excellence.
- Foster a positive and productive workplace culture.
Recruitment and Development
- Recruit and onboard employees.
- Train and develop staff capabilities.
- Implement succession planning initiatives.
- Support continuous employee development.
Performance Management
- Conduct performance reviews.
- Develop employee performance improvement plans.
- Manage employee relations issues fairly and consistently.
- Apply HR policies and disciplinary procedures where required.
Financial and Cost Management
Budget Management
- Contribute to branch budgeting processes.
- Monitor branch expenditure and financial performance.
- Ensure effective resource allocation.
Cost Control
- Identify opportunities for cost savings.
- Optimise operational resources.
- Ensure cost-efficiency without compromising service quality.
Business Performance
- Support branch profitability objectives.
- Monitor financial performance indicators.
- Contribute to strategic growth initiatives.
Minimum Requirements
Educational Qualifications
Essential
- Diploma or Degree in:
- Sales
- Operations Management
- Logistics
- Supply Chain Management
- Related field
Experience
Essential
- Minimum 5 years’ experience in a service industry.
- Proven track record in sales and business development.
- Minimum 2 years’ experience managing a small-to-medium-sized team.
- Experience in customer relationship management.
- Experience in operational management.
Licensing and Mobility
Essential
- Valid Driver’s Licence.
- Own reliable transport.
- Ability and willingness to travel.
Key Skills and Competencies
Sales and Business Development Skills
- Sales management.
- Business development.
- Client acquisition.
- Negotiation.
- Market analysis.
- Revenue growth management.
Operations Management Skills
- Operational planning.
- Logistics coordination.
- Service delivery management.
- Workflow optimisation.
- Fleet management.
Financial Skills
- Budget tracking.
- Cost control.
- Resource allocation.
- Financial performance monitoring.
- Business acumen.
Leadership Skills
- Team leadership.
- Employee development.
- Performance management.
- Coaching and mentoring.
- Conflict resolution.
Technical Skills
- Microsoft Office Suite.
- CRM systems.
- Operational reporting.
- Data analysis.
- Information management systems.
Communication Skills
- Excellent verbal communication.
- Professional written communication.
- Stakeholder engagement.
- Presentation skills.
Interpersonal Skills
- Relationship management.
- Customer service orientation.
- Team collaboration.
- Strong negotiation skills.
Personal Attributes
- Entrepreneurial mindset.
- Self-starter.
- Results-driven.
- Customer-focused.
- Strategic thinker.
- Highly organised.
- Problem solver.
- Adaptable and resilient.
- Professional and ethical.