Branch Manager – Harrismith
- Company: Sanlam Group
- Business Unit: Sanlam Developing Markets (SDM)
- Location: Harrismith, Free State
- Employment Type: Not specified
- Posted: 25 July 2026
- Job Function: Sales / Branch Management
Job Overview
Sanlam Developing Markets is looking for an experienced Branch Manager to lead and grow its retail branch operations. The successful candidate will be responsible for developing and executing branch strategies, growing the customer base and revenue, managing sales performance and creating a strong customer service culture.
Key Responsibilities
- Develop and implement the retail branch strategy and business plan.
- Grow the branch customer base and revenue.
- Lead, guide and coordinate Sales Consultants to achieve branch objectives.
- Drive sales delivery and establish a strong service culture.
- Ensure excellent customer experiences within and outside the branch.
- Manage the daily operations and performance of the retail branch.
- Ensure compliance, quality and effective risk management.
- Manage people-related practices, including performance management, talent development and capacity planning.
- Conduct monthly planning and reporting of sales and service activities.
- Build and maintain relationships with key stakeholders, including Area Managers, business owners, activation sites and community forums.
- Lead and motivate employees to achieve business and sales targets.
Minimum Requirements
- Matric / Grade 12.
- RE1 and RE5 regulatory examinations.
- 120 Wealth Management credits or a tertiary qualification recognised by the FSCA.
- Annual Class of Business accreditation.
- Compliance with current and previous CPD cycles.
- At least 5 years’ recent industry experience, including 3 years in a leadership capacity.
- Essential experience in service management.
- Insurance sales experience.
- Credit and lending experience.
Key Skills and Competencies
- Sales strategies and approaches.
- Stakeholder engagement and relationship management.
- Customer service and engagement.
- Knowledge of relevant regulatory frameworks, policies and standards.
- People management and leadership.
- Business acumen.
- Computer literacy.
- Data analysis and visualisation.
- Project management.
- Critical thinking and problem-solving.
- Strong verbal and written communication skills.
- Ability to lead, motivate and develop a team.
- Target-driven and results-focused.
- Strong organisational skills.
- Adaptability, resilience and openness to change.
Personal Attributes
The ideal candidate should be:
- A strong relationship builder.
- A confident decision-maker.
- Able to direct and coordinate work effectively.
- Focused on improving work processes.
- Customer-focused and results-driven.
- Collaborative and resilient.
- Able to cultivate innovation and lead through change.
Benefits and Career Growth
Sanlam offers:
- Competitive salary and performance-based incentives.
- Comprehensive benefits.
- Career advancement opportunities.
- A supportive and collaborative working environment.
- Ongoing training and development programmes.