Contract Manager- G4S Secure Solutions South Africa
Job Details
- Position: Contract Manager
- Company: G4S Secure Solutions South Africa
- Location: Northern Cape Mines
- Employment Type: Permanent
- Job Category: Security Services
- Reporting To: General Manager
Job Description
The Contract Manager is responsible for the overall management, profitability, operational performance, and client satisfaction of security contracts within mining operations in the Northern Cape. The role requires strong leadership, financial management, operational oversight, customer relationship management, and business development capabilities.
The successful candidate will ensure the effective deployment of security personnel, maintain compliance with mining and security regulations, manage contract profitability, support business growth, and build strong client relationships while delivering integrated security solutions.
Main Purpose of the Role
To manage all aspects of security contract operations within mining environments, ensuring financial performance, operational excellence, customer retention, compliance, and sustainable business growth.
Key Responsibilities
Financial Management
Contract Profitability
- Manage contract financial performance.
- Monitor and improve gross margins.
- Implement cost-saving initiatives and controls.
- Manage contract profitability targets.
- Monitor revenue growth opportunities.
Budget and Cost Control
- Control operational overheads.
- Manage wage and labour costs.
- Ensure effective cash flow management.
- Monitor debt collection and DSO (Days Sales Outstanding).
- Support financial planning and forecasting.
Revenue Growth
- Drive contract growth opportunities.
- Ensure contractual escalations are achieved.
- Support the expansion of services to existing clients.
Staff and Human Resource Management
Workforce Management
- Manage staffing structures and workforce allocation.
- Ensure appropriate staffing levels across contracts.
- Analyse staff turnover and implement retention initiatives.
- Manage overtime and annual leave effectively.
Employee Relations
- Conduct performance assessments.
- Implement corrective actions where necessary.
- Manage disciplinary matters according to company policy.
- Promote adherence to company values and code of conduct.
Leadership and Development
- Develop employees through coaching and mentoring.
- Implement succession planning initiatives.
- Support Employment Equity objectives.
- Maintain employee motivation and engagement.
Labour Management
- Manage rosters and shift schedules.
- Ensure effective workforce deployment.
- Monitor absenteeism levels.
- Ensure optimal manpower utilisation.
Operations Management
Contract Operations
- Ensure effective day-to-day contract management.
- Conduct regular site inspections and audits.
- Monitor operational effectiveness and compliance.
- Identify and implement operational improvements.
Client Service Delivery
- Ensure security services meet contractual requirements.
- Maintain high customer service standards.
- Conduct regular site meetings.
- Ensure operational issues are resolved promptly.
Compliance and Quality Assurance
- Ensure adherence to quality standards and operational procedures.
- Ensure only appropriately trained and registered security personnel are deployed.
- Conduct customer risk assessments.
- Minimise operational and contractual risks.
Health and Safety
- Ensure compliance with mine health and safety requirements.
- Conduct risk assessments and audits.
- Promote a safe working environment.
- Implement corrective actions where necessary.
Client Relationship Management
Customer Engagement
- Build and maintain strong client relationships.
- Ensure customer satisfaction and retention.
- Conduct formal customer meetings.
- Attend client review meetings.
- Ensure meeting minutes and action plans are maintained.
Service Improvement
- Identify client needs and expectations.
- Recommend integrated security solutions.
- Address client concerns effectively.
- Ensure continuous service improvement.
Business Development
New Business Development
- Identify new business opportunities.
- Promote integrated security solutions.
- Expand business within existing client accounts.
- Support growth initiatives within the region.
Market Analysis
- Monitor competitor activities.
- Analyse market trends and opportunities.
- Provide strategic recommendations to management.
- Support business expansion strategies.
Best Practice Implementation
- Share and implement best practices across operations.
- Drive continuous improvement initiatives.
- Promote operational excellence.
Minimum Requirements
Educational Qualifications
Essential
- Grade 12 (Matric)
- Relevant Security Management Qualification
Examples:
- Diploma in Security Risk Management
- Diploma in Criminology
- Related Security Qualification
Professional Registration
Essential
- PSIRA Grade A Registration
Licensing
Essential
- Driver’s Licence Code C1
- Professional Driving Permit (PDP)
Experience
Essential
- Minimum 5 years’ Security Management experience.
- Minimum 3–5 years’ experience within a Mine Security Environment.
- Proven Customer Relationship Management experience.
- Experience managing large operational teams.
Advantageous
- Experience in specialised security industries.
- Experience managing integrated security solutions.
Technical Knowledge
Essential
- Security Operations Management.
- Mining Security Procedures.
- Health and Safety Management.
- Risk Assessments and Audits.
- Labour Relations.
- Supply Chain Management.
- Contract Management.
- Financial Management.
Key Skills and Competencies
Leadership Skills
- Leadership and supervision.
- Team management.
- Employee development.
- Performance management.
- Decision-making.
Financial Management Skills
- Contract profitability management.
- Cost control.
- Budget management.
- Revenue growth.
- Financial analysis.
Operational Skills
- Security operations management.
- Contract management.
- Workforce planning.
- Risk management.
- Quality assurance.
Customer Relationship Skills
- Client retention.
- Customer relationship management.
- Stakeholder engagement.
- Service delivery management.
Business Development Skills
- New business development.
- Market analysis.
- Strategic planning.
- Growth management.
Communication Skills
- Professional communication.
- Report writing.
- Client presentations.
- Conflict resolution.
Technical Skills
- Computer literacy.
- Google Workspace.
- Microsoft Outlook.
- Operational reporting systems.
Personal Attributes
- Results-driven.
- Self-starter.
- Strong business acumen.
- Reliable and trustworthy.
- High attention to detail.
- Strong leadership presence.
- Professional and ethical.
- Ability to work under pressure.
- Adaptable and resilient.
Physical Requirements
The successful candidate must:
- Be physically fit to work within a mining environment.
- Be mentally resilient and capable of operating in high-risk environments.
- Be willing to travel between mining operations and client sites as required.