Banker, Relationship, Enterprise Portfolio- Standard Bank x1
Job Details
- Position: Banker, Relationship, Enterprise Portfolio
- Company: Standard Bank of South Africa
- Business Segment: Business & Commercial Banking
- Location: 173 Nelson Mandela Drive, Bloemfontein
- Job Type: Full-Time
- Job Reference: 80416637A-0001
- Date Posted: 8 June 2026
Job Description
This role serves as a trusted banking advisor to small business customers by understanding their business needs and recommending suitable products and services. The Relationship Banker will manage customer portfolios, deliver excellent service, identify opportunities for growth, and ensure effective risk management.
The position combines relationship management, sales, customer service, and business development responsibilities within the Business and Commercial Banking environment.
Key Responsibilities
Relationship Management
- Build and maintain long-term relationships with small business clients.
- Understand clients’ business operations and financial requirements.
- Provide professional banking advice and support.
- Manage and grow an assigned customer portfolio.
Sales and Business Development
- Identify opportunities to expand client relationships.
- Promote and sell relevant banking products and services.
- Introduce clients to financial and non-financial business solutions.
- Contribute towards portfolio growth and revenue targets.
Customer Service
- Deliver excellent customer service through branch and virtual channels.
- Resolve customer queries and concerns efficiently.
- Ensure a positive client experience throughout all interactions.
Financial Solutions
- Assist clients with banking, lending, transactional, and digital banking solutions.
- Recommend products that support business growth and operational efficiency.
- Help customers access solutions that contribute to achieving their business goals.
Risk and Compliance Management
- Identify and manage potential banking risks.
- Ensure compliance with banking regulations and internal policies.
- Monitor customer portfolios and escalate concerns when required.
- Support responsible lending and risk management practices.
Minimum Requirements
Qualifications
- First Degree in Business Commerce or a related field.
Experience
- 3–4 years of banking experience within:
- Personal Banking
- Consumer Banking
- Customer Consulting
- Personal Banking Services
- Enquiries and Customer Service environments
Preferred Experience
- Relationship Banking (Client Coverage).
- Business and Commercial Banking.
- Customer portfolio management.
- Sales and relationship management.
Required Behavioural Competencies
Articulating Information
- Communicates clearly and professionally.
- Explains banking solutions effectively.
Conveying Self-Confidence
- Demonstrates confidence when engaging with clients and stakeholders.
Convincing People
- Influences customers through consultative selling.
- Builds trust and credibility.
Developing Strategies
- Understands client needs and develops suitable banking solutions.
- Identifies opportunities for portfolio growth.
Empowering Individuals
- Supports clients in making informed financial decisions.
- Encourages business growth through appropriate solutions.
Required Technical Competencies
Active Listening
- Understands customer needs through effective questioning and listening.
Organisational Change Management
- Adapts to changing banking processes and digital transformation initiatives.
- Supports implementation of new business solutions.
Risk Identification
- Recognises financial, operational, and compliance risks.
Risk Management
- Applies risk management principles to customer portfolios.
Risk Reporting
- Accurately reports and escalates identified risks.
Key Skills
- Relationship management
- Business development
- Sales and negotiation
- Customer service excellence
- Financial analysis
- Problem-solving
- Portfolio management
- Communication and interpersonal skills
- Risk awareness
- Digital banking knowledge