National Renal Care (NRC), a leading provider of kidney disease management services in South Africa, is currently seeking a qualified, self-motivated, and goal-driven individual to fill the position of Unit Administrator at their Kroonstad location. As a part of NRC’s dynamic team, the successful candidate will play a key role in enhancing both staff and patient experiences by effectively managing patient and general administrative duties.
This includes handling responsibilities such as posting, filing, data entry, and overall administration to contribute to the company’s success.
About National Renal Care (NRC)
NRC is dedicated to providing comprehensive kidney care through clinical excellence, compassion, and digital innovation. The company’s goal is to ensure high-quality care to individuals with compromised organ function. With a focus on fostering a collaborative work environment, NRC embraces inclusivity and diversity, making it an excellent place for motivated professionals looking to make a difference in the healthcare sector.
As an equal opportunity and affirmative action employer, NRC is committed to promoting diversity and inclusion. The organization encourages individuals with disabilities to apply and ensures a fair recruitment process that emphasizes skill over any other factor. Their commitment to the inclusion of diverse applicants is reinforced by an Employment Equity strategy that aims to reflect the community in its workforce.
Role Overview:
The Unit Administrator will play a vital role in ensuring the smooth operation of the unit’s administrative processes. The responsibilities will involve overseeing various tasks, including patient administration, billing, payroll processes, and maintaining the high standards set by NRC for customer service. The position demands an individual who is organized, energetic, and able to thrive under pressure, ensuring that all deadlines and procedures are met effectively and efficiently.
Key Responsibilities:
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Patient Administration: The Unit Administrator is expected to ensure all patient-related administration is completed accurately and on time. This includes posting patient information, filing documents, and performing data entry tasks. Adhering to NRC’s policies and deadlines is a critical aspect of the role to maintain a high level of service.
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Financial Policies and Procedures: It is essential that the Unit Administrator ensures compliance with all financial policies. This includes managing billing, confirming payments, processing private patient information, and overseeing stock and waste management. The Unit Administrator will need to ensure that these activities are completed according to NRC’s daily requirements.
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Human Resources and Payroll Processes: Managing the HR and payroll processes is another important responsibility of the Unit Administrator. This includes following HR policies, processing payroll, and ensuring the unit’s operations align with the company’s standards.
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Customer Service: Excellent communication skills are essential in this role, as the Unit Administrator is required to maintain proactive communication with stakeholders and other departments. By doing so, they will contribute to optimal service delivery and customer satisfaction.
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Staff Training and Development: The Unit Administrator will also be responsible for training staff on administrative processes. This involves ensuring that the team is well-equipped with the knowledge necessary to perform their duties effectively and that their knowledge remains current with ongoing training.
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Adherence to NRC’s Values: The successful candidate will be expected to demonstrate the core values of NRC, which include compassion, clinical excellence, and commitment to high-quality care. The Unit Administrator will be responsible for ensuring that all activities in the unit align with NRC’s commitment to providing exceptional care for individuals with kidney disease.
Qualifications and Experience:
To be considered for the role, the ideal candidate should meet the following criteria:
- A Grade 12 qualification with strong numeracy and literacy skills.
- A minimum of two years of experience in a similar administrative role, preferably within the healthcare sector.
- Strong computer literacy, particularly with MS Office.
- The ability to thrive under pressure in a constantly changing environment.
- Excellent interpersonal skills and a high degree of energy and organization.
- A commitment to delivering high-quality work and maintaining ethical standards.
- A team player with a strong customer orientation.
Why Join NRC?
National Renal Care is not just a place of work; it is an environment where healthcare professionals are supported and empowered to provide the best possible care. By joining NRC, the Unit Administrator will become part of a team that values integrity, excellence, and the continuous development of its staff. NRC’s inclusive and diverse work culture ensures that all employees have the opportunity to grow and contribute to the success of the organization.
Application Process:
Interested candidates are invited to apply online. However, internal applicants are encouraged to inform their line managers of their application to avoid automatic disqualification as per NRC’s recruitment policy. Successful applicants will be contacted within four weeks of the closing date. Those who do not receive a response within this time frame can consider their application unsuccessful.
National Renal Care places a strong emphasis on the protection of personal information. By applying for this position, candidates consent to the use of their information for recruitment purposes only. If unsuccessful, their information will be securely destroyed after six months unless otherwise requested.
In summary, the Unit Administrator position at NRC Kroonstad offers a rewarding career opportunity for individuals with a passion for healthcare administration. If you are goal-driven, organized, and eager to be part of a leading healthcare organization, this role could be an ideal fit for you.
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