Store Manager: Cash Crusaders x1
Store Manager
- Position: Store Manager
- Role Type: Full-time (Retail hours including weekends and public holidays)
- Focus: Retail operations, team leadership, customer experience, and business growth
Role Overview
A Store Manager is responsible for leading a high-performance retail store by ensuring operational excellence, achieving sales targets, delivering exceptional customer service, and developing a strong, motivated team. This role requires strong leadership, strong business acumen, and a customer-first mindset.
Key Responsibilities
1. Operational Management
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Drive store performance to meet and exceed sales targets.
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Maximise revenue through effective promotion of add-ons, gross profit initiatives, and other income streams.
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Ensure consistent execution of merchandising and marketing standards.
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Attract and retain a loyal customer base through excellent service and store presentation.
2. Inventory Management
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Oversee inventory control and stock management.
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Monitor stock availability and adjust ordering and merchandising based on customer demand and sales trends.
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Ensure minimal stock loss and shrinkage through effective control measures.
3. Customer Service
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Ensure exceptional customer experiences at all times.
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Review and act on Mystery Shopper reports and customer feedback.
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Resolve customer complaints and service issues promptly and effectively.
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Lead by example and reinforce a customer-first culture among staff.
4. People Management
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Train, develop, and motivate staff to reach their full potential.
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Plan for succession and encourage internal growth and promotions.
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Manage performance consistently and fairly.
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Foster a positive, engaging, and productive working environment.
5. Administration & Compliance
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Ensure strict compliance with company policies, procedures, and systems.
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Oversee daily administrative tasks such as cash-ups, safe checks, alarm checks, and maintenance of admin files.
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Ensure accurate record-keeping and operational discipline.
What We’re Looking For
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Proven experience in retail management.
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Strong leadership and people management skills.
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Excellent communication and organisational skills.
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Results-oriented and target-driven.
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Passion for customer service and retail excellence.
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Ability to work retail hours, including weekends and public holidays.