Store Manager: Cash Crusaders ( kroonstad) x1
Job Details
- Position: Store Manager
- Industry: Retail
- Location: Not specified (Retail store)
- Employment Type: Full-time
- Working Hours: Retail hours (including weekends and public holidays)
- Career Level: Management / Leadership
- Reporting to: Regional Manager / Area Manager (typically)
- Department: Retail Operations
- Job Function: Store Leadership, Sales, Customer Service, Inventory & Staff Management
Job Overview
The Store Manager is responsible for leading and managing all aspects of a retail store to ensure exceptional performance, strong customer satisfaction, and effective team development. This role focuses on driving sales growth, optimizing operational efficiency, maintaining inventory control, and ensuring compliance with company policies and procedures. The Store Manager will build a customer-first culture, develop staff through coaching and training, and create a high-performing environment that delivers results while maintaining excellent service standards.
Key Responsibilities
1. Operational Management
-
Drive store performance to achieve and exceed sales targets.
-
Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
-
Ensure consistent implementation of merchandising and marketing standards.
-
Attract and retain a strong and loyal customer base.
2. Inventory Management
-
Oversee inventory controls and ensure effective stock management.
-
Monitor store performance in line with stock availability and customer demand.
3. Customer Service
-
Ensure exceptional customer experiences that exceed expectations.
-
Review and act on Mystery Shopper reports and customer feedback.
-
Resolve product and service-related complaints quickly and effectively.
-
Lead by example in reinforcing a customer-first culture among staff.
4. People Management
-
Train, develop and motivate staff to reach full potential.
-
Plan for succession and promote internal growth.
-
Manage performance consistently and fairly.
-
Foster a positive, engaging and productive working environment.
5. Administration & Compliance
-
Ensure strict adherence to company policies, systems, and procedures.
-
Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.
What We’re Looking For
-
Proven retail management experience
-
Strong leadership and people management skills
-
Excellent communication and organisational skills
-
Target and results-oriented mindset
-
Passion for customer service and retail excellence
Working Hours
Retail hours, including weekends and public holidays.