Funeral Arrangement Consultant X1
- Position: Funeral Arrangement Consultant (FAC)
- Location: Bloemfontein, Free State
- Employer: Covision Group
- Salary: Market-related
- Employment Type: Permanent
Role Overview:
The Funeral Arrangement Consultant is responsible for guiding families through funeral planning and arrangements, ensuring compassionate support and professional execution. This position requires excellent interpersonal and administrative skills, the ability to manage multiple arrangements simultaneously, and strict adherence to Covision’s service standards.
Key Responsibilities:
Assist families through the funeral arrangement process with empathy and professionalism.
Coordinate with funeral home staff, cemeteries, and other service providers to ensure smooth operations.
Maintain accurate documentation for all funeral arrangements.
Ensure operational readiness and scheduling efficiency for all services.
Provide timely communication with families regarding funeral arrangements.
Handle administrative and financial tasks accurately and confidentially.
Key Performance Indicators (KPIs):
Accuracy of documentation
Quality of service delivery
Client satisfaction and feedback
Operational efficiency
Timely communication with families
Error-free administrative and financial handling
Competencies & Attributes:
Compassionate, emotionally mature, and client-focused
Professional, reliable, and discreet
Strong leadership and teamwork skills
High attention to detail, calm under pressure
Good community presence and relationship-building skills
Problem-solving and operational understanding
Minimum Requirements:
Certificate or Diploma in Business Management or Operations
1–2 years’ experience in funeral arrangements, high-contact customer service, or administrative roles with sensitive client interaction
Strong communication skills in English and Sesotho/Setswana
Emotional maturity, professionalism, and ability to work under pressure, including weekends and after hours
Advantageous Qualifications:
Training in funeral services or mortuary operations
Customer care, hospitality, or grief counselling background
First Aid or Health & Safety awareness
Driver’s license for field coordination
Key Requirements
Qualifications
Certificate/Diploma in Business Management or Operations (minimum)
Additional funeral service or grief counselling training (advantageous)
Experience
1–2 years in funeral arrangement, high-contact customer service, or sensitive administrative roles
Skills
Empathy and emotional intelligence
Professional, client-focused approach
Strong administrative and organisational skills
Communication in English + Sesotho/Setswana
Ability to work under pressure and manage multiple arrangements
Other Requirements
Availability to work weekends and after hours
Confidentiality and integrity
Community engagement and relationship-building skills