Sales Manager: Relationship Banking (142909)
Job Details:
- Company: Nedbank
- Job Title: Sales Manager: Relationship Banking
- Reference Number: 142909
- Location: Bloemfontein, Free State
- Job Family: Sales and Services
- Career Stream: Relationship Management
- Leadership Level: Manager of Others
- FAIS Status: FAIS Affected – Yes
- Closing Date: 29 January 2026
Job Purpose
To lead, coach, and support frontline banking staff in executing the bank’s business strategy. The role focuses on delivering client-centric banking solutions, building long-term client relationships, and driving sustainable sales performance across relevant market segments.
Key Responsibilities
Sales & Client Relationship Management
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Ensure the team delivers on all targeted products and services
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Lead teams to build and maintain strong relationships with low- to high-value clients
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Guide bankers to identify sales opportunities and create client advocates
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Improve client service delivery through tailored financial solutions
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Manage escalated client complaints to ensure quick resolution
Leadership & People Management
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Lead, coach, mentor, and support relationship bankers
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Manage staff performance through regular engagement and feedback
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Address performance gaps and track corrective actions
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Create a collaborative, high-performing team culture
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Manage onboarding of new employees
Risk, Compliance & Governance
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Ensure compliance with banking risk, credit, and regulatory requirements
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Apply credit and risk policies when managing client relationships
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Ensure completion of compliance training by self and team
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Monitor adherence to systems, processes, and procedures
Operational Excellence
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Achieve quality and turnaround standards
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Improve team efficiency and effectiveness
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Respond to tasks within agreed timelines
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Support business optimisation and continuous improvement initiatives
Strategy, Culture & Transformation
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Ensure alignment with Nedbank’s vision and values
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Drive client-centric culture within the team
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Contribute to transformation and employment equity targets
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Participate in culture surveys and implement improvement plans
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Support corporate responsibility initiatives
Minimum Qualifications
Essential
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Matric / Grade 12
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Advanced Diploma or National First Degree
Preferred
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Degree or Diploma at NQF Level 6–7 in Commerce, Business, or Finance
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Regulatory Exam (RE1)
Minimum Experience
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7+ years in banking, sales, and people management
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3–4 years relationship management experience (retail, commercial, or private banking)
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Experience with credit applications and financial analysis
Technical & Professional Knowledge
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Banking procedures and business acumen
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Credit management principles
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Governance, risk, and compliance controls
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Financial management principles
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Relevant regulatory knowledge
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Business writing skills
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Microsoft Office proficiency
Behavioural Competencies
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Adaptability
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Aligning and executing sales strategy
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Coaching and developing sales teams
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Delegation and empowerment
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Driving innovation and sales transformation
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Making informed sales operations decisions
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Identifying and targeting sales opportunities