Installation & Support Technician – Lesaka Merchant Division (Hospitality)
- Employer: Lesaka Technologies
- Division: Merchant Division (Hospitality)
- Location: Bloemfontein
- Employment Type: Permanent
- Reports To: Area Manager
Job Description
The Installation & Support Technician is responsible for installing, configuring, and supporting Point-of-Sale (POS) systems for hospitality clients across the Free State region. The role combines technical installation, software support, client training, troubleshooting, and after-hours support to ensure successful implementation and operation of POS solutions.
The successful candidate will work directly with customers, manage system go-lives, provide technical assistance, and ensure clients receive professional and efficient service throughout the installation and support process.
Key Responsibilities
POS Installation and Implementation
- Install and configure POS hardware and software at customer sites.
- Set up POS and Back Office systems, including:
- Stock control
- Administration functions
- Reporting systems
- Manage go-live implementations and provide on-site support during system launches.
- Ensure installations comply with company standards, procedures, and quality requirements.
Technical Support
- Provide technical support during business hours.
- Participate in after-hours standby support according to the regional roster.
- Troubleshoot hardware, software, and network-related issues.
- Escalate unresolved technical issues when necessary.
- Ensure support queries are resolved within agreed timeframes.
Client Training and Handover
- Train client staff on POS and Back Office systems.
- Ensure users are confident in operating the systems independently.
- Conduct system handovers and obtain client sign-off where required.
- Provide guidance and support during transition periods.
Team and Operational Support
- Collaborate with regional technical teams.
- Take ownership of allocated installation projects.
- Assist colleagues during high-demand periods and critical deployments.
- Support operational continuity and service excellence.
Accountability and Project Ownership
- Manage installations from planning through completion.
- Deliver professional customer service at all times.
- Take responsibility for assigned projects and support tasks.
- Ensure deadlines and service standards are consistently achieved.
Minimum Requirements
Qualifications
- IT qualification.
- A+ Certification (highly recommended).
- N+ Certification (highly recommended).
Experience
- 3–5 years’ experience in:
- IT Support
- Technical Support
- System Installations
- Field Service Support
- Windows networking experience.
- Strong troubleshooting and technical support background.
Additional Requirements
- Valid driver’s licence and own reliable vehicle.
- Willingness to travel throughout the Free State and surrounding areas.
- Ability to work irregular hours when required.
- Excellent written and verbal English communication skills.
Required Skills
Technical Skills
- POS system installation and support.
- Hardware and software troubleshooting.
- Windows networking.
- System configuration and deployment.
- Customer training and support.
- IT problem-solving and diagnostics.
Personal Skills
- Strong communication skills.
- Customer service orientation.
- Ability to work independently.
- Time management and organisational skills.
- Ability to remain calm under pressure.
- Proactive approach to problem-solving.
Key Performance Areas (KPAs)
Successful POS Implementations
- Complete installations on schedule.
- Ensure successful system go-lives.
- Minimise post-installation issues.
Quality and Compliance
- Adhere to standard operating procedures.
- Ensure accurate system configurations.
- Reduce installation errors and rework.
Client Training
- Deliver effective end-user training.
- Ensure clients can operate systems independently.
Technical Support
- Provide responsive support services.
- Resolve technical issues efficiently.
Reliability and Ownership
- Take full responsibility for assigned projects.
- Participate actively in standby and after-hours support.
Team Contribution
- Support colleagues and regional operations.
- Collaborate effectively during busy operational periods.
Ideal Candidate Profile
This role is ideal for an IT professional who enjoys:
- Field-based technical work.
- Installing and supporting business technology solutions.
- Working directly with customers.
- Troubleshooting technical problems.
- Travelling and working independently.
The position offers valuable experience in:
- Fintech systems
- Hospitality technology
- POS implementation
- Technical support
- Customer relationship management
Working Hours
- Monday to Friday: 08:00 – 17:00
- After-hours work required during system go-lives and support periods.
- Participation in an on-call standby roster is required.
Closing Date
18 June 2026