Are you passionate about IT support and looking for an opportunity to work in a dynamic educational environment? Rosebank College in Bloemfontein is offering an exciting ICT Support Job Opportunity at Rosebank College for a qualified and experienced individual to join their team. If you have a strong background in IT infrastructure and customer service, this permanent position might be the perfect fit for you.
ICT Support Job Overview
- Position: ICT Support
- Location: Rosebank College, Bloemfontein, Free State
- Job Type: Permanent
- Posted Date: 04 March 2025
- Closing Date: 07 March 2025
- Division: Rosebank College Bloemfontein
- Minimum Experience: Associate Level
- Primary Industry: Higher Education
- Functional Area: Education
About Rosebank College
Rosebank College, part of the Independent Institute of Education (The IIE), is one of South Africa’s leading private higher education institutions. With a history of over 70 years, the institution is committed to providing quality tertiary education to students across the country. Rosebank College operates in vibrant urban locations, fostering an engaging and energetic learning environment. The Bloemfontein campus is now looking for an ICT Support professional to ensure smooth IT operations and assist students and staff with their technological needs.
Job Purpose
The ICT Support professional at Rosebank College is responsible for coordinating, planning, and scheduling the daily activities of the ICT support team. The successful candidate will also provide technical and training support services, oversee systems installations, and ensure compliance with security and maintenance protocols. Additionally, the ICT Support professional will assist in diagnosing and resolving system malfunctions, while also mentoring and guiding ICT support staff.
Duties and Responsibilities
As an ICT Support professional, your daily tasks will include:
- Monitoring IT infrastructure (LAN, WLAN, WAN) to ensure optimal performance.
- Installing and maintaining servers as needed.
- Coordinating system and infrastructure deployment within the campus.
- Ensuring security protocols and maintenance procedures such as:
- Software updates and patching.
- Bitlocker compliance.
- Anti-malware compliance.
- SCO alerts and SCCM compliance.
- Liaising with vendors and service providers for support and troubleshooting.
- Ensuring continuous ICT support during operational hours.
- Supervising ICT support staff, including:
- Interviewing and hiring new team members.
- Conducting performance appraisals.
- Managing leave requests.
- Providing mentorship and training.
- Developing succession plans for ICT staff.
- Diagnosing and troubleshooting hardware and software issues.
- Documenting and managing service requests to improve future support.
- Maintaining and administering approved software.
- Overseeing the ICT Service Desk to ensure efficient allocation and resolution of support tickets.
Minimum Requirements
To qualify for the ICT Support Job Opportunity at Rosebank College, you must meet the following criteria:
- Educational Qualification: 3-Year Diploma (NQF6) in Information Technology.
- Experience: At least 1 year of experience as an ICT Support/Service Desk Agent.
- Technical Skills: Knowledge of standard operating systems.
- Advantage: Experience in an academic setting will be beneficial.
Key Competencies
Successful candidates should demonstrate:
- A solid understanding of South African higher education systems and regulatory frameworks.
- Strong time management skills.
- Attention to detail in resolving IT issues.
- Customer service orientation to assist students and staff effectively.
- The ability to adapt to change in a fast-paced environment.
- Deadline-driven and able to work under pressure.
- Ability to work well in a team-oriented environment.
- Effective communication skills to liaise with staff, vendors, and students.
Working Hours
The ICT Support professional at Rosebank College will work Monday to Friday, from 08h00 to 17h00.
Salary
The position offers a market-related salary, based on experience and qualifications.
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How to Apply
Interested candidates should apply before 07 March 2025. If you meet the requirements and are excited about joining the team at Rosebank College, submit your application today!
For any inquiries, please contact the recruiter at 051 101 0414.
Why Join Rosebank College?
- Work in a reputable higher education institution with over 70 years of excellence.
- Be part of a dynamic and supportive team.
- Opportunities for professional growth through mentorship and training.
- Engage in a vibrant and diverse campus environment.
- Make a difference by providing ICT support to students and staff.
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Rosebank College is an equal opportunities employer. Preference will be given to Employment Equity (EE) candidates and South African citizens.