Service Advisor- Volkswagen Group Africa x1
Job Details
- Job Title: Service Advisor
- Company: Volkswagen Group Africa
- Department: Service Garage – NSO
- Location: Kariega (Uitenhage), Eastern Cape
- Employment Type: Not specified
- Closing Date: 21 September 2026
- Industry: Automotive / Aftersales
About Volkswagen Group Africa
Volkswagen Group Africa is a leading global mobility company focused on innovation, engineering excellence, quality, sustainability, and customer satisfaction.
With operations in Kariega, Centurion, and Sandton, VWGA combines a strong automotive heritage with a forward-looking approach to mobility, digitalisation, and emerging technologies.
The company values collaboration, integrity, continuous improvement, and the contribution of skilled and passionate employees
Job Description
The Service Advisor will be responsible for managing the complete vehicle service and repair process, from customer booking through to final vehicle handover.
The successful candidate will act as the key link between customers, technicians, parts departments, and the workshop. The role requires strong customer service skills, technical understanding, accurate job administration, and the ability to coordinate workshop activities effectively.
The Service Advisor will also ensure that repairs meet required quality standards, customer concerns are addressed professionally, and vehicles are returned safely and on time.
Key Responsibilities
The Service Advisor will be responsible for:
- Confirming customer requirements, repair scope, expected timing, and mobility needs.
- Checking workshop capacity and parts availability when planning repairs.
- Validating repair requirements through vehicle diagnosis and inspection.
- Conducting test drives where required to identify or confirm vehicle concerns.
- Creating complete and accurate job orders on the DMS.
- Using current technical, repair, and parts information when preparing job orders.
- Coordinating parts, technicians, tools, and equipment to meet agreed completion dates.
- Obtaining customer approval for additional or supplementary work.
- Keeping customers informed about repair progress, delays, and changes.
- Conducting final quality checks before vehicle handover.
- Performing test drives where necessary to verify repair quality.
- Initiating corrective work where repairs do not meet the required standard.
- Handling customer complaints professionally.
- Ensuring priority follow-up on customer concerns until they are resolved.
- Ensuring accurate DISS workshop findings to support field analysis and product concern resolution.
- Advising customers about dealership quality-control follow-up checks.
- Requesting customer participation when contacted for quality-control follow-ups.
- Conducting vehicle safety and roadworthiness assessments during repairs.
- Ensuring unsafe vehicles are removed from service where necessary.
- Ensuring corrective actions are implemented for identified safety concerns.
- Keeping customers informed about required repairs and vehicle safety issues.
Requirements
Minimum Qualifications
Applicants should have:
- A National Diploma in a relevant Engineering field, Marketing, Aftersales, or a relevant qualification.
Work Experience
Candidates must have:
- At least 3 years’ Aftersales experience in a dealership environment.
- Completion of an internationally certified Service Advisor programme.
- Strong Volkswagen and Audi product knowledge.
- Exposure to automotive product issues.
- A valid driver’s licence.
Technical and Behavioural Competencies
The ideal candidate should have:
- Strong customer-focused communication skills.
- Excellent complaint-handling abilities.
- Good planning and job-scheduling skills.
- Workshop coordination experience.
- Proficiency in MS Office.
- Experience with Keyloop, ElsaPro, MSQP, SAP, and iPartner.
- Sound knowledge of VWGA warranty and goodwill policies.
- The ability to coordinate multiple workshop activities effectively.
- A professional, customer-focused approach.
Required Application Documents
Applicants must upload the following documents:
- Updated CV
- Certified copies of qualifications
- Certified copy of ID document
Important: Applications submitted without all required documents or after the closing date will not be considered.
Employment Equity
Volkswagen Group Africa is committed to achieving and sustaining an equitable and representative workforce. In line with its Employment Equity Plan, preference will be given to suitably qualified candidates from designated groups.