Manager – Service WELKOM x1
Job Details:
- Job Title: Manager: Service
- Company: Motus Corporation – Motus Welkom
- Location: Welkom, Free State
- Employment Type: Permanent
- Division: Retail
- Business Unit: Free State & Northern Cape
- Functional Area: Service / Workshop Operations (Production)
- Experience Level: Mid–Senior Management
Job Purpose
The Manager: Service is responsible for leading and managing the service department to ensure efficient workshop operations, high-quality vehicle repairs, strong customer satisfaction, and achievement of labour sales, profitability, and operational targets, in line with OEM and Motus standards.
Key Responsibilities
Service Department Operations
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Manage daily workshop operations, including job scheduling and technician allocation
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Monitor work progress and ensure repairs and maintenance meet quality standards
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Ensure efficient equipment, asset, and administration control
Performance, Targets & Profitability
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Exceed labour sales and workshop performance targets
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Monitor and analyse KPIs to improve efficiency, cost control, and productivity
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Implement corrective actions where performance gaps exist
Customer Experience & Retention
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Ensure the highest levels of customer satisfaction and retention
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Build and maintain strong relationships with customers, vendors, and internal departments
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Achieve industry-leading customer care standards
Compliance & Governance
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Ensure compliance with OEM, Lindsay Saker, and Motus policies
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Adhere to safety regulations and industry guidelines
Leadership & People Management
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Lead, coach, and develop the service team
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Foster collaboration and strong team performance
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Manage conflict, performance, and continuous improvement initiatives
Strategy & Continuous Improvement
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Develop and implement strategies to improve service efficiency and profitability
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Leverage collaborative partnerships across departments
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Drive continuous improvement in service processes
Minimum Qualifications & Experience
Qualifications
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Recognised Motor Trade qualification plus N6 or Technical Diploma
Experience
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Minimum 5 years experience in a supervisory or management role within the automotive service industry
Licensing & Systems
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Valid driver’s license
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Proficiency in MS Office and service management systems
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Experience with OEM/VWSA operating systems – essential
Skills & Expertise
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Strong workshop and motor industry management knowledge
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Financial reporting and forecasting skills
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Business, sales, and service process expertise
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Proven people management capability
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Strong technical expertise in vehicle service and repair management
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Ability to manage assets, equipment, and workshop administration
Behavioural Competencies
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Initiative and perseverance
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Adaptability and decisiveness
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Strong interpersonal and conflict resolution skills
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Customer-focused mindset
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Effective communication and influencing skills
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Brand alignment and professionalism
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Positive and solution-oriented thinking