Manager – Service WELKOM x1
Job Details:
- Job Title: Manager: Service
- Company: Motus Corporation – Motus Welkom
- Location: Welkom, Free State
- Employment Type: Permanent
- Division: Retail
- Business Unit: Free State & Northern Cape
- Functional Area: Service / Workshop Operations (Production)
- Experience Level: Mid–Senior Management
Job Purpose
The Manager: Service is responsible for leading and managing the service department to ensure efficient workshop operations, high-quality vehicle repairs, strong customer satisfaction, and achievement of labour sales, profitability, and operational targets, in line with OEM and Motus standards.
Key Responsibilities
Service Department Operations
Manage daily workshop operations, including job scheduling and technician allocation
Monitor work progress and ensure repairs and maintenance meet quality standards
Ensure efficient equipment, asset, and administration control
Performance, Targets & Profitability
Exceed labour sales and workshop performance targets
Monitor and analyse KPIs to improve efficiency, cost control, and productivity
Implement corrective actions where performance gaps exist
Customer Experience & Retention
Ensure the highest levels of customer satisfaction and retention
Build and maintain strong relationships with customers, vendors, and internal departments
Achieve industry-leading customer care standards
Compliance & Governance
Ensure compliance with OEM, Lindsay Saker, and Motus policies
Adhere to safety regulations and industry guidelines
Leadership & People Management
Lead, coach, and develop the service team
Foster collaboration and strong team performance
Manage conflict, performance, and continuous improvement initiatives
Strategy & Continuous Improvement
Develop and implement strategies to improve service efficiency and profitability
Leverage collaborative partnerships across departments
Drive continuous improvement in service processes
Minimum Qualifications & Experience
Qualifications
Recognised Motor Trade qualification plus N6 or Technical Diploma
Experience
Minimum 5 years experience in a supervisory or management role within the automotive service industry
Licensing & Systems
Valid driver’s license
Proficiency in MS Office and service management systems
Experience with OEM/VWSA operating systems – essential
Skills & Expertise
Strong workshop and motor industry management knowledge
Financial reporting and forecasting skills
Business, sales, and service process expertise
Proven people management capability
Strong technical expertise in vehicle service and repair management
Ability to manage assets, equipment, and workshop administration
Behavioural Competencies
Initiative and perseverance
Adaptability and decisiveness
Strong interpersonal and conflict resolution skills
Customer-focused mindset
Effective communication and influencing skills
Brand alignment and professionalism
Positive and solution-oriented thinking