Branch Advisor (FNB) (R44837)
Job Details
- Job Title: Branch Advisor (FAIS)
- Division: FNB Points of Presence
- Company: First National Bank (FNB)
- Location: Ficksburg, Free State
- Employment Type: Full-time
- Job Requisition ID: R44837
- Closing Date: 23 January 2026 (1 day remaining)
Role Purpose
To provide a positive and compliant customer experience by assisting customers with their transactional needs, offering tailored financial solutions, and educating clients on the most appropriate banking channels, including eChannels and self-service, while adhering strictly to FAIS, policy, and process requirements.
Key Responsibilities
Customer Service & Engagement
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Build and maintain strong, trusted relationships with clients.
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Provide efficient, empathetic, and professional service aligned to customer needs.
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Educate customers on appropriate banking platforms and digital channels.
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Live the FNB brand promise: “How can we help you?”
Sales & Advisory
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Analyse customer information to recommend contextual and integrated financial solutions.
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Achieve individual sales targets through ethical and needs-based selling.
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Act as a brand ambassador within the local market.
Compliance & Professional Conduct
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Adhere to FAIS, regulatory requirements, and internal banking policies.
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Conduct all interactions ethically and with attention to detail.
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Stay informed on product offerings, industry trends, and regulatory changes.
Performance & Development
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Take accountability for personal performance and development.
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Continuously improve skills, knowledge, and service delivery standards.
Minimum Requirements
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NQF Level 4 qualification or higher.
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1–2 years’ experience in Client Services Support and service delivery.
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Understanding of a regulated financial services environment (FAIS).
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Strong sales and customer service capability.
Key Competencies & Attributes
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Customer-centric with strong empathy skills
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Persuasive selling and solution-orientated mindset
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Strong communication and interpersonal skills
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Problem-solving ability
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Agile, flexible, and adaptable
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Results-driven with strong organisational skills
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High attention to detail and compliance awareness
What FNB Offers
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Opportunities to build meaningful client relationships.
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A challenging and dynamic branch environment.
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Personal and professional development opportunities.
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The ability to make a tangible impact in the local community as a brand ambassador.
Additional Information
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Applications close on 23 January 2026 – no late applications accepted.
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Appointments aligned with FirstRand Group Employment Equity Plan.
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FNB supports the recruitment and advancement of individuals with disabilities.
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Disability disclosure is voluntary and treated confidentially.