Branch Advisor (FNB) (R44837)
Job Details
- Job Title: Branch Advisor (FAIS)
- Division: FNB Points of Presence
- Company: First National Bank (FNB)
- Location: Ficksburg, Free State
- Employment Type: Full-time
- Job Requisition ID: R44837
- Closing Date: 23 January 2026 (1 day remaining)
Role Purpose
To provide a positive and compliant customer experience by assisting customers with their transactional needs, offering tailored financial solutions, and educating clients on the most appropriate banking channels, including eChannels and self-service, while adhering strictly to FAIS, policy, and process requirements.
Key Responsibilities
Customer Service & Engagement
Build and maintain strong, trusted relationships with clients.
Provide efficient, empathetic, and professional service aligned to customer needs.
Educate customers on appropriate banking platforms and digital channels.
Live the FNB brand promise: “How can we help you?”
Sales & Advisory
Analyse customer information to recommend contextual and integrated financial solutions.
Achieve individual sales targets through ethical and needs-based selling.
Act as a brand ambassador within the local market.
Compliance & Professional Conduct
Adhere to FAIS, regulatory requirements, and internal banking policies.
Conduct all interactions ethically and with attention to detail.
Stay informed on product offerings, industry trends, and regulatory changes.
Performance & Development
Take accountability for personal performance and development.
Continuously improve skills, knowledge, and service delivery standards.
Minimum Requirements
NQF Level 4 qualification or higher.
1–2 years’ experience in Client Services Support and service delivery.
Understanding of a regulated financial services environment (FAIS).
Strong sales and customer service capability.
Key Competencies & Attributes
Customer-centric with strong empathy skills
Persuasive selling and solution-orientated mindset
Strong communication and interpersonal skills
Problem-solving ability
Agile, flexible, and adaptable
Results-driven with strong organisational skills
High attention to detail and compliance awareness
What FNB Offers
Opportunities to build meaningful client relationships.
A challenging and dynamic branch environment.
Personal and professional development opportunities.
The ability to make a tangible impact in the local community as a brand ambassador.
Additional Information
Applications close on 23 January 2026 – no late applications accepted.
Appointments aligned with FirstRand Group Employment Equity Plan.
FNB supports the recruitment and advancement of individuals with disabilities.
Disability disclosure is voluntary and treated confidentially.