Community Advisor (FNB) (R44728)
Job Details
- Job Title: Community Advisor – Alternative Channels
- Division: FNB Points of Presence
- Company: First National Bank (FNB)
- Location: Welkom, Free State
- Employment Type: Part-time
- Contract Type: 12-Month Fixed Term Contract
- Work Environment: Alternative Channel (Pick n Pay)
- Job Requisition ID: R44728
- Closing Date: 26 January 2026
Role Purpose
To deliver an exceptional and efficient customer experience by understanding customer needs, offering tailored financial solutions, and guiding customers to the most appropriate banking channels, including eChannels and self-service platforms, while ensuring compliance with FNB policies and service standards.
Key Responsibilities
Customer Service & Engagement
Build and maintain strong relationships with customers.
Provide a positive, empathetic, and professional customer experience.
Clearly explain banking processes and requirements in a simple, customer-friendly manner.
Live the FNB brand promise: “How can we help you?”
Sales & Advisory
Analyse customer information to recommend appropriate banking solutions.
Educate customers on the correct banking platforms aligned to their needs.
Achieve sales targets through contextual and integrated financial solutions.
Act as a brand ambassador within the local community.
Compliance & Operations
Ensure adherence to banking rules, policies, and regulatory requirements.
Conduct all activities ethically and with attention to detail.
Take accountability for own performance, development, and results.
Personal Development
Stay updated on industry trends and product knowledge.
Participate in personal and professional growth opportunities.
Adapt to a shift-based working structure.
Minimum Requirements
South African Citizen.
NQF Level 4 qualification or higher.
1–2 years’ experience in Client Services Support or Service Delivery (advantageous).
Willingness to work shifts.
Strong understanding of a regulated environment is beneficial.
Key Competencies & Attributes
Customer-centric and empathetic
Strong communication and interpersonal skills
Problem-solving mindset
Persuasive selling ability
Agile, flexible, and adaptable
Results-driven with strong organisational skills
High attention to detail
What FNB Offers
Opportunities to build meaningful relationships within a dynamic team.
A challenging and engaging working environment.
Personal and professional development opportunities.
The ability to make a positive impact in the local community.
Exposure as a brand ambassador in an Alternative Channel environment.
Additional Information
Applications close on 26 January 2026 (no late applications accepted).
Appointments aligned to FirstRand Group Employment Equity Plan.
FNB supports the recruitment and advancement of individuals with disabilities.
Disability disclosure is voluntary and treated confidentially.