Assistant Representative- AVBOB x1
JOB DETAILS
- Position: Assistant Representative
- Industry: Funeral Services & Insurance
- Employment Type: Contract
PURPOSE OF THE ROLE
To provide end-to-end funeral support services, assist bereaved families with arrangements, ensure all legal and administrative processes are completed, and promote funeral and insurance products while delivering compassionate client service.
KEY RESPONSIBILITIES
Funeral Arrangements & Administration
- Arrange and coordinate funerals and cremations
- Complete and process all legal documentation
- Maintain accurate funeral records and files
Client Support & Counselling
- Provide emotional support and guidance to grieving families
- Assist clients with enquiries and resolve complaints
- Deliver compassionate and professional customer service
Financial Administration
- Handle payments and invoicing
- Ensure accurate financial record-keeping
Sales & Marketing
- Promote and sell:
- Funeral services
- Tombstones
- Insurance products
- Identify new business opportunities and grow client base
MINIMUM REQUIREMENTS
- Grade 12 (Matric)
- Valid driver’s licence
- Own reliable transport and cellphone
- Clear criminal and credit record
- Must comply with FAIS requirements (fit and proper for financial services)
EXPERIENCE
- Experience in the funeral industry (advantageous)
REQUIRED SKILLS
- Strong communication and interpersonal skills
- Emotional intelligence and empathy
- Good planning and organisational skills
- Time management and administrative ability
- Basic computer literacy
- Sales and marketing skills
- Analytical thinking
KEY ATTRIBUTES
- Compassionate and respectful
- Professional and trustworthy
- Able to work under emotional pressure
- Self-motivated with entrepreneurial mindset
ROLE VALUE
This role offers:
- Experience in funeral services and insurance sales
- Development of client service and counselling skills
- Opportunity to build a career in a people-focused industry
IMPORTANT NOTE
This is a sensitive role that requires:
- Emotional strength
- Professional conduct
- Ability to support families during difficult times