Branch Administrator – Sanlam Group x1
JOB DETAILS
- Job title: Branch Administrator – Botshabelo
- Company: Sanlam Group
- Location: Botshabelo / Bloemfontein, Free State, South Africa
- Date Posted: 29 April 2026
- Job Type: Full-time, permanent (operational branch support role)
Job Purpose
The Branch Administrator provides administrative, operational, and systems support to ensure smooth functioning of the branch. This includes onboarding advisors, managing client policy administration, supporting reporting, and assisting with general office operations.
Key Responsibilities
Administration & Onboarding
- Process onboarding of advisors and brokers
- Conduct compliance checks (DOFA, FSB, MIE, fingerprints)
- Maintain employee and training records
- Handle termination and contract documentation
Client & Policy Services
- Assist clients with policy queries and updates
- Process policy amendments and claims support
- Handle walk-in and telephonic client requests
- Ensure timely resolution of client issues
Reporting
- Compile weekly and monthly branch reports
- Analyse retention, persistency, and performance data
- Identify discrepancies in reports
Operational Support
- Provide system and technical support to staff
- Assist with training coordination (including online systems like Moodle)
- Manage commission queries and documentation
- Support branch logistics (stationery, assets, meetings)
Digital Device Management
- Manage allocation and tracking of devices
- Handle lost, stolen, or damaged device reporting
- Maintain asset registers and digital systems
- Support sales dashboards and reporting tools
Minimum Requirements
- Grade 12 (Matric)
- Diploma or Degree (advantageous)
- 1–3 years administrative experience
- Insurance/financial services experience (advantageous)
Skills Required
- Strong administration skills
- Client service ability
- Attention to detail
- Communication skills
- MS Office (Word, Excel, Outlook, Teams)
- Reporting and data handling
Key Competencies
- Customer-focused
- Organised and detail-oriented
- Able to work under pressure
- Problem-solving ability
- Team player
- Dependable and proactive