After Sales Manager, Mechanisation x1
Job Details
- Position: After Sales Manager, Mechanisation
- Location: Ladybrand / Bloemfontein
- Employment Type: Permanent
- Industry: Agricultural Mechanisation / Agricultural Equipment Services
- Travel Requirement: Regular travel to client sites and company locations
Job Description
The After Sales Manager, Mechanisation is responsible for the overall management and profitability of the mechanisation workshop and parts division. The role focuses on delivering excellent after-sales service, managing workshop operations, overseeing inventory and parts management, ensuring customer satisfaction, and supporting business growth.
The successful candidate will lead workshop and parts teams, manage financial performance, maintain assets, provide technical support, and ensure efficient service delivery to agricultural clients while maintaining high standards of safety and compliance.
Main Purpose of the Role
To effectively manage the mechanisation parts and workshop operations to provide sustainable, profitable, and high-quality after-sales service to customers while supporting business growth and operational excellence.
Key Responsibilities
Financial Management
- Manage the financial performance of the mechanisation division.
- Monitor profitability and cost control measures.
- Develop and manage operational budgets.
- Analyse financial reports and performance indicators.
- Ensure efficient utilisation of resources and assets.
Personnel Management
- Recruit, train, and develop workshop and parts personnel.
- Conduct performance management and staff evaluations.
- Coach and mentor employees.
- Manage employee productivity and performance.
- Promote teamwork and employee engagement.
Workshop Management
- Oversee daily workshop operations.
- Ensure efficient service delivery and turnaround times.
- Monitor workshop productivity and quality standards.
- Manage workshop resources and equipment.
- Ensure effective scheduling of repairs and maintenance activities.
Parts and Inventory Management
- Manage parts inventory and stock control.
- Ensure adequate stock availability.
- Monitor inventory levels and ordering processes.
- Reduce stock losses and discrepancies.
- Optimise inventory management systems.
Customer Service and Market Growth
- Enhance customer satisfaction through excellent after-sales service.
- Build and maintain strong customer relationships.
- Support customer retention initiatives.
- Identify opportunities for market share growth.
- Assist in securing new business opportunities.
Asset Management
- Manage workshop tools and equipment.
- Ensure assets are properly maintained and utilised.
- Monitor equipment condition and service requirements.
- Implement asset protection and maintenance procedures.
Technical Support and Troubleshooting
- Provide technical support to customers and staff.
- Assist with diagnosing and resolving technical issues.
- Support workshop teams with complex repairs and maintenance challenges.
- Ensure technical standards are maintained.
Administration and Reporting
- Maintain operational records and documentation.
- Prepare management and performance reports.
- Monitor service and operational metrics.
- Ensure administrative compliance with company procedures.
Safety and Compliance
- Ensure compliance with workshop safety standards.
- Promote a safe working environment.
- Implement health and safety procedures.
- Ensure compliance with company policies and industry regulations.
Minimum Requirements
Educational Qualifications
Essential
- Grade 12 (Matric) or equivalent qualification.
Advantageous
- Qualification in Agricultural Mechanisation, Engineering, Business Management, or a related field.
Experience
Essential
- Minimum 4–5 years’ experience in a mechanisation environment.
- Proven workshop management experience.
- Proven parts management experience.
- Experience managing teams and operational activities.
Technical Experience
- Agricultural machinery and equipment.
- Workshop operations.
- Parts and inventory control.
- Technical troubleshooting and support.
Licensing
Essential
- Valid Driver’s Licence.
- Willingness to travel regularly.
Key Skills and Competencies
Leadership Skills
- Personnel management.
- Team leadership.
- Staff development and coaching.
- Performance management.
- Decision-making.
Financial Management Skills
- Budget management.
- Cost control.
- Financial analysis.
- Profitability management.
Workshop and Operations Skills
- Workshop management.
- Service operations management.
- Maintenance planning.
- Resource allocation.
- Operational efficiency management.
Inventory and Parts Management Skills
- Inventory control.
- Parts management.
- Stock optimisation.
- Procurement coordination.
Technical Skills
- Agricultural mechanisation knowledge.
- Equipment maintenance and repair.
- Technical troubleshooting.
- Mechanical systems understanding.
Communication Skills
- Afrikaans communication.
- English communication.
- Customer engagement.
- Negotiation and conflict resolution.
Administrative Skills
- Computer literacy.
- Reporting and record keeping.
- Planning and organisation.
- Documentation management.
Customer Service Skills
- Customer relationship management.
- Service excellence.
- Client retention.
- Problem-solving and query resolution.
Personal Attributes
- Strong leadership ability.
- Results-oriented.
- Customer-focused.
- Organised and detail-oriented.
- Ability to work under pressure.
- Proactive and self-motivated.
- Strong interpersonal skills.
- Adaptable and flexible.
- Professional and ethical.