Operations Manager- Fidelity Services Group x1
Job Details
- Position: Operations Manager
- Company: Fidelity Services Group
- Division: Fidelity Cash Solutions
- Location: Sasolburg
- Employment Type: Permanent
- Industry: Security and Investigations
- Functional Area: Operations
- Posted Date: 5 June 2026
- Closing Date: 30 June 2026
Job Description
This position requires a highly experienced operations professional with a strong background in the Cash-In-Transit industry. The Operations Manager will oversee daily operational activities, manage employees, maintain client relationships, ensure compliance with security procedures, and coordinate all aspects of CIT operations.
The role also involves managing risk, handling HR and industrial relations matters, monitoring operational systems, and ensuring that service delivery standards are consistently maintained.
Key Responsibilities
Operational Management
- Oversee all Cash-In-Transit operations within the branch.
- Provide daily operational instructions and guidance to employees.
- Monitor service delivery and operational performance.
- Ensure operational efficiency and compliance with company procedures.
- Coordinate and manage CIT schedules and movements.
Client Relationship Management
- Ensure all clients receive services according to contractual agreements.
- Maintain strong client relationships.
- Address operational concerns and service issues promptly.
- Promote client retention and satisfaction.
Staff Management
- Supervise operational employees.
- Manage staff performance and productivity.
- Handle personnel-related matters.
- Address Human Resources (HR) and Industrial Relations (IR) issues.
- Support staff retention initiatives.
Risk and Security Management
- Identify and manage operational risks.
- Ensure compliance with security protocols.
- Monitor the secure movement of cash and valuables.
- Investigate incidents and implement corrective measures.
- Take preventative action against suspicious activities.
Administrative Management
- Ensure all operational administration is completed accurately.
- Maintain operational records and reports.
- Manage and oversee Transtrack system requirements.
- Ensure compliance with company policies and procedures.
Vehicle and Fleet Management
- Take responsibility for operational vehicles.
- Report mechanical faults and maintenance requirements.
- Monitor vehicle security systems.
- Ensure vehicles are clean and roadworthy.
- Manage refuelling and vehicle inspections.
Safety and Compliance
- Promote accident prevention.
- Ensure incident reporting procedures are followed.
- Support compliance with quality management standards.
- Ensure adherence to company security requirements.
Minimum Requirements
Security Qualifications
Essential
- PSIRA accreditation with a minimum Grade C qualification.
- Cash-In-Transit (CIT) Certificate.
- Firearm Competency Certificate (minimum handgun qualification for business purposes).
Experience
Essential
- Minimum 5 years’ experience in:
- Cash-In-Transit operations, or
- Similar security operations environment.
Advantageous
- Previous experience within Fidelity Services Group.
- CIT management experience.
- Supervisory or operational leadership experience.
Knowledge Requirements
- Human Resources (HR) principles.
- Industrial Relations (IR) procedures.
- ISO 9001:2015 Quality Management Systems.
- Transtrack operating systems.
- Security industry regulations and compliance standards.
- Risk management principles.
Technical Skills
- Computer literacy (mandatory).
- Report writing and administration.
- Operational planning and coordination.
Other Requirements
- Clear criminal record.
- Clear disciplinary record.
- Valid driver’s licence.
- Own reliable transport.
- Willingness to work irregular hours.
- Ability to work under pressure.
Required Competencies
Leadership
- Strong leadership and team management skills.
- Ability to motivate and direct employees.
- Decision-making and accountability.
Planning and Organisation
- Excellent organisational abilities.
- Effective operational planning skills.
- Ability to manage multiple priorities.
Communication
- Strong verbal and written communication skills.
- Ability to interact professionally with clients and employees.
Risk Management
- Ability to identify and mitigate risks.
- Strong focus on operational security and compliance.
Customer Service
- Commitment to service excellence.
- Strong client relationship management skills.
Personal Attributes
The ideal candidate should be:
- Honest and trustworthy.
- Reliable and dependable.
- Assertive and confident.
- Detail-oriented.
- Customer-focused.
- Able to work long hours when required.
- Calm under pressure.
- Professional and disciplined