Service Consultant: Nedbank x1
Job Details
- Job Title: Service Consultant
- Company: Nedbank
- Location: Loch Logan, Bloemfontein
- Department: Personal & Private Banking – Consumer Channel
- Career Level: Entry to Intermediate
- Closing Date: 30 March 2026
- Reference Number: 144592
Job Overview
The Service Consultant role is a client-facing banking position focused on delivering excellent customer service, assisting with digital banking solutions, and handling cash transactions.
You’ll act as the first point of contact in the branch—helping clients with everyday banking needs while encouraging the use of self-service and digital platforms.
Job Description
1. Client Engagement & Service
- Welcome and assist clients in the branch
- Understand client needs and provide appropriate solutions
- Help clients with:
- Account services
- Statements and documentation
- Card-related services
- Build strong, long-term customer relationships
2. Digital Banking Support
- Educate clients on digital banking (apps, online banking)
- Help clients download and use banking apps
- Assist with login issues and online transactions
- Encourage use of self-service devices
3. Sales Support (Non-Advisory)
- Identify opportunities to offer additional products/services
- Refer clients to relevant departments
- Support cross-selling through client interaction
4. Cash Handling & Transactions
- Process:
- Deposits
- Withdrawals
- Transfers
- Forex transactions
- Balance cash and manage branch stock (cards, cash)
- Ensure accuracy and minimize losses
5. ATM & Device Support
- Load and balance ATMs
- Perform basic maintenance on self-service machines
- Ensure devices are always functional and stocked
6. Operations & Administration
- Manage queues and assist clients efficiently
- Prepare and process transaction documents
- Maintain records and follow daily checklists
7. Risk & Compliance
- Follow strict banking procedures and policies
- Prevent fraud through proper verification
- Ensure compliance with all regulations
Key Responsibilities
- Deliver excellent customer service
- Assist clients with digital banking tools
- Handle cash transactions accurately
- Maintain branch operations and devices
- Support business growth through client engagement
- Follow strict compliance and security procedures
Requirements & Qualifications
Education
- Matric (Grade 12) – required
- Banking qualification (NQF5) – advantageous
Experience
- 1–2 years in banking, retail, or cash handling
- 2–3 years in customer service or client-facing role
Skills & Knowledge
- Customer service principles
- Banking products and services
- Problem-solving skills
- Relationship management
- Basic forex knowledge
- Understanding of risk and compliance
Behavioural Competencies
- Building customer loyalty
- Earning trust
- Team collaboration
- Time management
- Adaptability
- Stress tolerance
- Willingness to learn continuously
Work Environment Insight
Working at Nedbank means:
- Fast-paced, customer-focused branch environment
- Daily interaction with clients
- Balancing service, sales, and compliance
- Strong focus on digital transformation in banking
Ideal Candidate
Someone who is:
- Friendly and confident with people
- Comfortable handling cash and technology
- Detail-oriented and trustworthy
- Able to work under pressure
- Interested in growing within banking