Assistant Leader- Cape Union Mart International x1
Position Information
- Job Title: Assistant Leader
- Brand: Old Khaki
- Company: Cape Union Mart International
- Division: Old Khaki
- Business Unit: Stores Central
- Location: Dihlabeng (Bethlehem), Free State, South Africa
- Employment Type: Permanent
- Industry: Retail
- Functional Area: Sales
- Minimum Experience: Mid-Senior Level
- Posted Date: 10 June 2026
- Closing Date: 08 July 2026
Job Purpose
The Assistant Leader supports the Store Leader in managing daily store operations, driving sales growth, leading and developing staff, and delivering an exceptional customer experience. The role focuses on maximizing profitability, maintaining operational excellence, and fostering a positive team culture.
Key Duties and Responsibilities
1. Store Operations Management
- Assist in managing all aspects of the store’s operations.
- Ensure smooth and efficient day-to-day activities.
- Implement and monitor company policies and procedures.
- Maintain high operational standards.
2. Sales and Profitability
- Maximize store turnover and profitability.
- Identify opportunities to increase sales performance.
- Monitor key performance indicators (KPIs) and sales targets.
- Support initiatives that drive business growth.
3. Stock and Shrinkage Control
- Minimize stock losses and shrinkage.
- Monitor stock-related risks and implement control measures.
- Ensure stock management processes are followed.
4. Customer Experience
- Deliver exceptional customer service.
- Implement customer experience strategies.
- Resolve customer queries and complaints professionally.
- Build strong customer relationships and brand loyalty.
5. Leadership and Team Development
- Participate in recruitment and talent selection.
- Train, coach, and develop team members.
- Support employee retention initiatives.
- Recognize and reward staff performance.
- Create a motivating and inspiring work environment.
6. Visual Merchandising
- Implement innovative visual merchandising strategies.
- Ensure merchandise displays meet brand standards.
- Optimize store presentation to increase sales.
7. Health and Safety
- Ensure compliance with health and safety regulations.
- Promote a safe working environment for employees and customers.
8. Culture and Team Engagement
- Align employees with company values and culture.
- Foster teamwork and create an enjoyable workplace.
Minimum Requirements
Education
- Matric (Grade 12) or equivalent qualification.
Experience
- Minimum 3 years of retail management experience.
Other Requirements
- Microsoft Office computer proficiency.
- Clear criminal record.
- Strong communication skills across all levels.
Required Skills and Competencies
Leadership Competencies
- Inspirational leadership
- Coaching and mentoring
- Team building
- Performance management
- Decision-making
Operational Competencies
- Sales management
- Stock control
- Visual merchandising
- Customer service excellence
- Retail operations management
Personal Competencies
- Honesty and integrity
- Ownership and accountability
- Relationship building
- Adaptability to change
- Innovation and problem-solving