Job Description – Dealer Relationship Manager
- Position: Dealer Relationship Manager
- Company: Motus Corporation (Motus Mobility Solutions – M-Sure Sales)
- Location: Bloemfontein, Free State
- Employment Type: Permanent
- Department: Sales
Job Purpose
The Dealer Relationship Manager is responsible for developing and maintaining strategic relationships with motor dealers and financial institutions to increase sales of M-Sure value-added products (VAPs). The role focuses on business development, client relationship management, sales target achievement, training, compliance, and delivering exceptional customer service while expanding the company’s market presence.
Key Responsibilities
Business Development and Sales
- Market and sell M-Sure Value-Added Products (VAPs), including:
- Credit Life Insurance
- Adcover
- Renewtech
- Warranties
- Service and Maintenance Plans
- Identify and secure new business opportunities through prospecting and cold calling.
- Grow sales within existing dealer and financial institution networks.
- Achieve monthly sales and revenue targets.
- Increase market penetration within assigned territories.
Client Relationship Management
- Develop and maintain strong professional relationships with existing and prospective corporate clients.
- Conduct regular dealer visits to strengthen partnerships.
- Provide ongoing support to dealer networks.
- Ensure high levels of customer satisfaction and service delivery.
Client Training and Development
- Train dealer staff on M-Sure products, benefits, and sales processes.
- Build client capability to improve product knowledge and sales performance.
- Conduct product presentations and demonstrations.
- Provide ongoing product updates and training.
Performance Monitoring and Reporting
- Monitor dealer sales performance against agreed targets.
- Prepare and submit regular sales and market performance reports.
- Analyse dealer performance and recommend improvement strategies.
- Provide monthly market intelligence and competitor insights.
Compliance and Risk Management
- Ensure all sales activities comply with:
- Financial Advisory and Intermediary Services (FAIS) Act requirements.
- Company policies and procedures.
- Support quality assurance and compliance monitoring.
- Maintain accurate client and sales records.
Customer Experience
- Support clients in delivering excellent customer experiences.
- Resolve client concerns promptly and professionally.
- Promote long-term customer loyalty and retention.
Brand Representation
- Represent M-Sure at dealer events, product launches, exhibitions, and promotional functions.
- Promote the company’s products and brand professionally.
- Maintain a positive corporate image at all times.
Administrative Responsibilities
- Maintain accurate sales records and client information.
- Manage diaries and schedules effectively.
- Prepare reports, budgets, and business updates.
- Ensure timely completion of administrative duties.
Minimum Requirements
Education
- Grade 12 (Matric).
- Certificate in Sales and Marketing (advantageous).
Experience
- Minimum 2–3 years’ sales experience in the short-term insurance industry.
- Understanding of the Financial Advisory and Intermediary Services (FAIS) Act and Fit and Proper requirements.
Additional Requirements
- Valid driver’s licence.
- Willingness to travel locally.
- Clean credit record.
- Clean criminal record.
Knowledge Requirements
- Short-term insurance products.
- Value-Added Products (VAPs).
- Sales and business development principles.
- Client relationship management.
- FAIS legislation and compliance.
- Customer service principles.
- Market analysis and competitor intelligence.
- Budget management and reporting.
- Microsoft Office (Outlook, Word, Excel, PowerPoint).
Required Skills
- Strong sales and negotiation skills.
- Cold calling and prospecting.
- Relationship building and networking.
- Presentation and facilitation skills.
- Coaching and training abilities.
- Excellent communication and interpersonal skills.
- Time and diary management.
- Problem-solving and decision-making.
- Administrative and reporting skills.
- Attention to detail.
- Planning and organisational skills.
- Customer service orientation.
- Computer literacy.
Behavioural Competencies
- Results-driven and target-oriented.
- Self-motivated and proactive.
- Professional and ethical.
- High level of integrity.
- Adaptable and flexible.
- Innovative and solution-focused.
- Strong initiative and accountability.
- Positive attitude and energetic approach.
- Resilient under pressure.
- Excellent judgement and decision-making.
- Team player with strong collaboration skills.