Destination Specialist – Firebird Tours (Remote)x1
- Company: Firebird Tours
- Location: Remote (South Africa)
- Employment Type: Full-time
- Salary: From R26,600/month (initial 3 months gross $1,000 for remote work, then commission-based)
Role Overview
Work with customers to plan personalized travel itineraries across Europe, Asia, Oceania, and Latin America using Firebird Tours’ tour-builder platform. This is a customer-facing, remote sales role with no cold-calling, focusing on inbound leads from marketing campaigns, referrals, and previous customers.
Key Responsibilities
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Communicate with new inbound customers via phone, email, and SMS.
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Develop custom travel itineraries using my.firebirdtours platform.
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Finalize travel plans and ensure customer satisfaction.
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Continuously learn about destinations, sales techniques, and customer service.
Work Conditions
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Shifted schedule: 2 PM – 11 PM CET (overlap with EST 8 AM – 5 PM).
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Remote work with multicultural environment.
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Performance-driven, commission-based earning potential after 3 months.
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Training provided in sales, customer service, and destination knowledge.
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Internal and external communication in English.
Requirements
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High social IQ with excellent verbal and written English skills.
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Disciplined, result-oriented, self-motivated, and time-management skills.
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Comfortable with performance-driven, commission-based compensation.
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Proficient in PC, CRM systems, Excel, and email clients.
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2–3 years of customer service or sales experience preferred, but motivated beginners are welcome.
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Must research the company website before applying.
Highlights
Remote, international role with global exposure.
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Opportunity to work in travel, sales, and customer experience.
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Growth potential through performance-based rewards and professional development.