Destination Specialist – Firebird Tours (Remote)x1
- Company: Firebird Tours
- Location: Remote (South Africa)
- Employment Type: Full-time
- Salary: From R26,600/month (initial 3 months gross $1,000 for remote work, then commission-based)
Role Overview
Work with customers to plan personalized travel itineraries across Europe, Asia, Oceania, and Latin America using Firebird Tours’ tour-builder platform. This is a customer-facing, remote sales role with no cold-calling, focusing on inbound leads from marketing campaigns, referrals, and previous customers.
Key Responsibilities
Communicate with new inbound customers via phone, email, and SMS.
Develop custom travel itineraries using my.firebirdtours platform.
Finalize travel plans and ensure customer satisfaction.
Continuously learn about destinations, sales techniques, and customer service.
Work Conditions
Shifted schedule: 2 PM – 11 PM CET (overlap with EST 8 AM – 5 PM).
Remote work with multicultural environment.
Performance-driven, commission-based earning potential after 3 months.
Training provided in sales, customer service, and destination knowledge.
Internal and external communication in English.
Requirements
High social IQ with excellent verbal and written English skills.
Disciplined, result-oriented, self-motivated, and time-management skills.
Comfortable with performance-driven, commission-based compensation.
Proficient in PC, CRM systems, Excel, and email clients.
2–3 years of customer service or sales experience preferred, but motivated beginners are welcome.
Must research the company website before applying.
Highlights
Remote, international role with global exposure.
Opportunity to work in travel, sales, and customer experience.
Growth potential through performance-based rewards and professional development.