Are you an experienced customer service professional looking for an exciting career opportunity? Sasol, a globally recognized leader in chemicals and energy, is offering a Customer Service Representative Job Opportunity at Sasol for its Polymers Local Business Unit. If you have a passion for customer service and want to be part of an innovative company, this might be the perfect job for you!
Customer Service Representative Job Details
- Position: Customer Service Representative – Polymers Local
- Location: Sasolburg, South Africa
- Company: Sasol
- Posting Date: January 28, 2025
- Application Closing Date: February 11, 2025
- Job Req ID: 7225
- Geographical Area: Sandton, Gauteng
- Business Unit: Business Chemicals
About Sasol
Sasol is a global company with over 70 years of experience in the energy and chemical sectors. It prides itself on developing and supporting employees at every stage of their careers. Sasol fosters an inclusive workplace, empowering its workforce through learning and growth opportunities. Joining Sasol means being part of a company that values its people and works towards sustainable solutions in a rapidly evolving industry.
Purpose of the Job
As a Customer Service Representative (CSR) at Sasol, your primary role will be to assist and support customers with requests, orders, and complaints. You will play an important role in processing customer orders accurately and ensuring timely responses to inquiries.
Your contributions will help improve the overall customer service experience at Sasol, ensuring smooth communication between the company and its clients.
Key Responsibilities
The Customer Service Representative Job Opportunity at Sasol comes with a diverse set of tasks, including:
Customer Support:
- Assist customers by responding to their inquiries, handling requests, and resolving complaints.
- Provide accurate product and service information.
- Ensure timely communication regarding orders and deliveries.
Order Processing & Verification:
- Process customer orders efficiently in both local and export environments.
- Ensure compliance with pricing, order requirements, and service quality.
- Verify order details and send confirmations to customers.
Data Management & Housekeeping:
- Maintain an organized order bank and manage order dates.
- Ensure that orders are cleaned and executed on time.
Customer Issue Resolution:
- Address and resolve customer complaints in a professional manner.
- Conduct root cause analysis for recurring issues and suggest corrective actions.
- Work with internal departments (manufacturing, finance, project management, logistics, etc.) to solve customer-related problems.
Process Optimization & Compliance:
- Continuously look for ways to improve customer service.
- Ensure compliance with Sasol’s policies, procedures, and safety standards.
- Apply evidence-based SHE (Safety, Health, and Environment) practices.
Collaboration & Teamwork:
- Work closely with customers, team members, and management to provide excellent service.
- Support team members when needed.
Performance & Development:
- Upskill yourself through learning opportunities.
- Track your personal development and improve your customer service abilities.
Requirements for the Job
To qualify for the Customer Service Representative Job Opportunity at Sasol, you need:
Education & Experience
Minimum Education:
- High School Diploma or equivalent qualification.
Experience Required:
- At least 6 years of relevant experience in customer service.
Skills & Competencies
To excel in this role, you should have:
Excellent Communication Skills – Ability to effectively interact with customers and internal teams.
Customer Focus – Strong commitment to delivering top-quality service.
Problem-Solving Ability – Capable of analyzing issues and recommending solutions.
Process Optimization Knowledge – Understanding of policies, procedures, and order management systems.
Collaboration & Teamwork – Ability to work well with others and support the team.
Time Management – Ensure orders and customer requests are handled efficiently.
Attention to Detail – Ensure accuracy in order processing and verification.
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How to Apply
If you’re excited about this opportunity, don’t miss out! Apply before February 11, 2025.
Application Process:
Visit the Sasol Careers Page.
Search for Job Req ID: 7225.
Complete your application by providing relevant documents and details.
Note: If you do not hear back within 60 days after the application deadline, consider your application unsuccessful. However, you are encouraged to apply for future positions at Sasol.
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The Customer Service Representative Job Opportunity at Sasol is a fantastic chance to work in a fast-paced, customer-focused environment. If you have the necessary experience and skills, and are looking for a rewarding career, apply today and take the next step in your professional journey with Sasol!