Banker Transactional, Premium- Standard Bank South Africa x1
- Position: Banker Transactional, Premium
- Company: Standard Bank South Africa
- Business Segment: Business & Commercial Banking
- Location: Bethlehem
- Job Type: Full-Time
- Job Reference: 80416570A-0001
Purpose of the Position
The Banker Transactional, Premium supports the Relationship Manager in managing a portfolio of Premium and Growth business clients. The role focuses on portfolio administration, client service, compliance management, sales support, relationship building, and operational banking activities.
The incumbent serves as a key contact point for clients, ensuring efficient service delivery while supporting business growth and maintaining compliance with banking regulations and internal policies.
Key Responsibilities
Client Relationship Support
- Assist the Relationship Manager in managing a portfolio of Premium and Growth clients.
- Serve as a primary contact for client enquiries and service requests.
- Build and maintain strong relationships with business clients.
- Ensure high levels of customer satisfaction and service excellence.
- Identify opportunities to deepen client relationships.
Portfolio Administration
- Support the day-to-day administration of client portfolios.
- Maintain accurate client records and account information.
- Monitor portfolio activities and transactions.
- Ensure client documentation is complete and up to date.
- Assist with account reviews and portfolio maintenance.
Sales and Business Development
- Support achievement of sales and revenue targets.
- Promote relevant banking products and services.
- Identify cross-selling and upselling opportunities.
- Assist in implementing customer retention strategies.
- Contribute to portfolio growth initiatives.
Compliance and Risk Management
- Ensure compliance with:
- Banking regulations
- Internal policies
- Risk management frameworks
- Know Your Customer (KYC) requirements
- Monitor client files and documentation for compliance.
- Assist with customer acceptance and review processes.
- Identify and escalate potential risks.
Operational Support
- Coordinate operational activities relating to client accounts.
- Facilitate service fulfilment requests.
- Support transactional banking processes.
- Resolve client issues efficiently.
- Liaise with internal departments to ensure seamless service delivery.
Lending and Credit Support
- Assist with account analysis and portfolio reviews.
- Support lending and credit-related administrative processes.
- Gather information required for credit assessments.
- Monitor lending-related compliance requirements.
Minimum Requirements
Qualification
- Diploma in Business Commerce or a related field.
Experience
- 3–4 years of experience in:
- Account Analyst roles, or
- Relationship Banking, or
- Commercial Banking support functions.
Preferred Experience
- Exposure to:
- Lending principles
- Credit analysis
- Business banking products
- Customer service within banking
Technical Knowledge Required
Banking Knowledge
- Business Banking products and services.
- Transactional banking.
- Relationship banking principles.
- Lending and credit processes.
- Portfolio management.
Risk and Compliance Knowledge
- Customer Acceptance and Review (KYC).
- Risk Identification.
- Risk Assessment.
- Risk Management practices.
- Banking regulatory requirements.
Systems and Technology
- Banking systems.
- Customer relationship management systems.
- Microsoft Office Suite.
- Portfolio management platforms.
Required Competencies
Behavioural Competencies
- Practical problem-solving.
- Strong attention to detail.
- Confidence in client interactions.
- Ability to challenge and improve existing processes.
- Effective communication skills.
Relationship Management Skills
- Customer service excellence.
- Relationship building.
- Stakeholder management.
- Client engagement and retention.
Analytical Skills
- Financial analysis.
- Account review and monitoring.
- Risk identification.
- Decision support.
Administrative Skills
- Portfolio administration.
- Record management.
- Compliance monitoring.
- Documentation control.