Universal Advisor – Alternative Channels (Part-Time)
- Company: First National Bank (FNB)
- Group: FirstRand Group
- Location: Bloemfontein
- Job Requisition ID: R47087
- Contract Type: 12-Month Fixed Term Contract
- Closing Date: 5 March 2026
Job Overview
FNB is seeking a Universal Advisor – Alternative Channels to provide a positive customer experience within FNB Points of Presence (POP), specifically under the Pick ‘n Pay Initiative.
This role focuses on assisting customers with transactional needs, promoting digital and self-service banking channels, and identifying sales opportunities while ensuring compliance with banking regulations and internal policies.
Key Responsibilities
Customer Service & Relationship Management
Build and maintain strong client relationships
Deliver a helpful, sensitive, and solution-driven customer experience
Communicate processes and requirements clearly and simply
Show empathy and professionalism in all interactions
Act as a brand ambassador by living the promise: “How can we help you?”
Digital Channel Support
Guide customers toward appropriate eChannels and Self-Service platforms
Educate clients on suitable banking platforms aligned to their needs
Promote digital adoption confidently
Sales & Performance
Identify sales opportunities and grow customer portfolios
Analyse customer data to recommend tailored financial solutions
Achieve sales targets through contextual and integrated solutions
Take accountability for own performance and development
Compliance & Process Adherence
Follow banking policies and procedures strictly
Maintain high levels of accuracy and attention to detail
Operate ethically in a regulated financial environment
Qualifications & Experience
Minimum:
Grade 12 / NQF Level 4
Preferred:
NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related field (FAIS recognised)
Experience:
1–3 years in customer-facing roles
Experience in financial services, service delivery, or client support
Key Skills & Competencies
Strong communication and interpersonal skills
Persuasive selling ability
Confidence in promoting digital banking
Customer-centric mindset
Organising and time-management skills
Problem-solving ability
Agile and adaptable
Results-driven attitude
What You’ll Gain
Experience in a leading South African bank
Exposure to digital and alternative banking channels
Personal and professional growth opportunities
A dynamic and challenging work environment
Opportunity to make impact in the local market
Employment Equity
Appointments will be made in line with the Employment Equity Plan of FirstRand Group. The bank supports recruitment and advancement of individuals with disabilities.