OneCart (Pty) Ltd is currently offering an exciting opportunity for a Shopper & Driver Supervisor to join its Operations Department in Parys, Free State. This contract-based role is ideal for an experienced and motivated individual with a passion for retail operations and customer service.
The successful candidate will play a key role in managing and leading a team of Shoppers and Drivers to ensure efficient service delivery and seamless daily operations.
Key Responsibilities
The Shopper & Driver Supervisor will oversee various operational and managerial tasks, including but not limited to:
1. Team Leadership & Supervision
- Lead and supervise a team of Shoppers and Drivers to ensure seamless service delivery.
- Conduct spot checks on uniform compliance, staff attendance, and adherence to orders and processes.
- Monitor staff performance and adherence to company procedures through daily reporting.
- Solve operational challenges with an analytical and problem-solving approach.
- Support and contribute to special projects that enhance operational efficiency and growth.
- Provide logistics insights to help optimize best practices.
2. Staff Management
- Schedule staff effectively to ensure optimal management of store orders.
- Conduct regular team meetings to boost motivation and communication.
- Ensure punctuality and work attendance of all staff members.
- Facilitate training and coaching for employees who need to improve service delivery.
- Manage and resolve staff queries by liaising with the head office.
- Identify staff training needs and initiate appropriate development programs.
3. Complaints & Issue Resolution
- Address and resolve shopper and driver queries efficiently.
- Handle escalated customer complaints and ensure a resolution is provided.
- Maintain constant communication with the Area Manager regarding unresolved queries.
- Investigate complaints and provide proactive solutions.
- Take a preventative approach to problem-solving, ensuring potential challenges are mitigated before they escalate.
4. Reporting & Performance Insights
- Provide weekly feedback on staff performance.
- Compile and present daily, weekly, and monthly performance reports.
- Ensure accuracy and timeliness in reporting.
- Maintain real-time visibility of operational data for analysis.
- Check and verify weekly complaint reports, downtime logs, and store productivity assessments.
Minimum Qualifications & Requirements
To be considered for the Shopper & Driver Supervisor position, candidates must meet the following criteria:
- Eligibility to work in South Africa.
- Possess a valid South African driver’s license or a Professional Driving Permit (PrDP).
- Maintain a clean driving record.
- Own a personal vehicle or motorbike (official registration documents will be verified).
- Have access to a smartphone (iPhone 5 or newer / Android 4.4 or newer) for app usage and GPS navigation.
- 2-3 years of experience in a Team Leader role.
Required Competencies & Skills
The ideal candidate should demonstrate the following abilities:
- Attention to detail and strong time management skills.
- Conflict resolution and negotiation capabilities.
- Professional verbal and written communication.
- Problem-solving and critical thinking abilities.
- Effective planning and organizing skills.
- Ability to work independently and under pressure.
- Resilience, decisiveness, and action-oriented mindset.
- Interpersonal skills for building and maintaining relationships.
- High emotional intelligence to handle different situations effectively.
- Assertiveness and leadership skills.
Working Conditions
The role requires a flexible approach to working hours and conditions:
- Evening, weekend, and public holiday shifts may be required.
- Possible outdoor work and interaction with challenging customers.
- Adherence to the company’s professional dress code to maintain a respectable image.
- Employees must present themselves professionally as they are representatives of the company.
Why Join OneCart (Pty) Ltd?
OneCart (Pty) Ltd is a leading retail company that prides itself on excellence in customer service and efficient logistics operations. This role provides a great opportunity for career growth, leadership development, and contribution to a high-energy retail environment.
The Shopper & Driver Supervisor is responsible for coaching, leading, and developing a high-performing team to achieve the company’s operational goals. The individual will focus on staff performance, customer service excellence, and process optimization, ensuring that all activities align with the company’s objectives.
Candidates who meet the qualifications and are excited about this opportunity are encouraged to apply immediately.
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