Are you passionate about customer service and looking for a career opportunity in a reputable organization? Eskom is currently offering an exciting Service Agent Acquire Customer Job Opportunity in Bloemfontein. This is a re-advertisement for the position, meaning candidates who meet the requirements should seize this chance to join Eskom’s Customer Acquisition Department.
As a Service Agent Acquire Customer, you will play a crucial role in providing high-quality customer services regarding quotes and new customer connections. If you have a background in finance, marketing, commerce, social sciences, or business management, and possess excellent communication and organizational skills, this could be the ideal job for you.
Service Agent Acquire Customer Job Overview
- Position: Service Agent Acquire Customer (Distribution)
- Vacancy Type: Internal
- Task Grade: T10
- Location: Bloemfontein, Free State, South Africa
- Department: Customer Acquisition
- Business Unit: Central East Cluster
- Reference Number: SAAC/PM/2025RE
- Closing Date: 12 March 2025
Minimum Requirements
Educational Qualification:
To be eligible for this position, applicants must have one of the following qualifications:
- National Diploma/National N Diploma in:
- Finance
- Marketing
- Commerce
- Social Sciences
- Business Management
The qualification must be at NQF level 6 with 240 credits.
Work Experience:
Candidates must have at least 2 years of related experience in customer service.
Skills and Competencies Required
To succeed in this role, candidates must demonstrate a strong set of skills and competencies across different areas:
1. Behavioral Competencies:
- Integrity
- Honesty
- Trustworthiness
- Professionalism
2. Leadership Skills:
- Team player
- Motivating teams
- Coaching and mentoring
- Developing others
3. Knowledge Requirements:
- Understanding of Eskom’s business processes
- Ability to speak multiple languages (Bilingual/Multilingual)
- Knowledge of Eskom products
4. Essential Skills:
- Communication skills (verbal and written)
- Customer service and marketing
- Telephone etiquette
- Computer literacy
- Interpersonal skills
- Customer relations management
- Planning and organizational skills
- Stress management
- Conflict resolution and counselling
Key Responsibilities of a Service Agent Acquire Customer
As a Service Agent in Eskom’s Customer Acquisition Department, you will be responsible for the following:
- Handling generic service activities to support customers
- Managing customer data and ensuring accurate records
- Processing quotations and connection activities for new customers
- Building strong customer relationships with Eskom
- Conducting conventional measurement and metering tasks related to electricity supply
- Processing credit revenue and management activities to ensure efficient payment collection
- Performing vending and prepaid electricity-related tasks
- Overseeing daily customer service operations to ensure smooth service delivery
Why Should You Apply?
This role at Eskom provides a unique opportunity to be part of South Africa’s leading electricity provider. You will gain valuable experience in customer service, data management, and Eskom’s operational processes. Eskom also prioritizes employment equity and diversity, encouraging candidates from underrepresented groups to apply.
If you are customer-focused and eager to build a career in a stable and impactful organization, this job at Eskom is the perfect opportunity.
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How to Apply
Interested candidates should apply before the closing date:
Closing Date: 12 March 2025
For assistance with this advert, please e-mail:
recruitmentdx@eskom.co.za
Important Notice:
- If you do not receive any response within 28 days after the closing date, please consider your application unsuccessful.
- Eskom is committed to employment equity and diversity, and candidates from designated groups are encouraged to apply.
- Eskom reserves the right not to appoint any candidate.
- Persons with disabilities are strongly encouraged to apply.
Also check: Free State Provincial Treasury Job Opportunities – Apply Now!
This Service Agent Acquire Customer Job Opportunity at Eskom is a great chance for individuals passionate about customer service and business operations. If you meet the qualifications and requirements, don’t miss out on applying for this opportunity. Eskom provides a structured and supportive working environment where you can grow your skills and contribute to South Africa’s energy sector.