Switchboard Operator (2316066)
Job Overview / Description
- Position Title: Switchboard Operator
- Company: Not specified (posted on Careers24)
- Location: Bloemfontein, Free State
- Contract Type: Permanent
- Work Schedule: Full-Time (Monday to Friday, occasional evenings/weekends)
- Salary: R12,000 – R15,000 per month
- Benefits: Medical Aid, Bonus
- Reference Number: 2316066
- Closing Date: 20 December 2025 (60 days left)
Introduction
A professional and customer-focused Switchboard Operator is sought to manage high volumes of incoming and outgoing telephone calls. This front-line position plays a key role in the smooth internal and external communication of the organisation.
Purpose of the Role
To operate a multi-line switchboard system efficiently while ensuring all callers receive prompt, courteous, and accurate assistance or redirection.
Key Responsibilities
Manage all incoming and outgoing calls using a multi-line switchboard system.
Answer and transfer calls in a professional and timely manner.
Record accurate messages and ensure they reach the intended recipients.
Provide general information about the company’s services, products, and policies to callers.
Keep detailed logs of all calls for record-keeping.
Support the team with general administrative tasks as required.
Minimum Requirements
Matric / High School Diploma or equivalent.
1–2 years experience as a switchboard operator or in a related customer service/admin role.
Excellent telephone etiquette and interpersonal skills.
Strong multitasking and time management abilities.
Proficient in operating multi-line switchboard systems.
Calm under pressure and well-organised.
Basic computer literacy and good written communication.
Required Skills
Customer Relation Skills: 1–2 years
Social Media Skills: 1–2 years (basic understanding beneficial)
Working Conditions
Office-based position in a fast-paced environment.
Standard working hours: Monday to Friday, with occasional evening/weekend shifts depending on call volume or events.
Extended hours may be required during peak periods.
Ideal Candidate Attributes
Courteous, calm, and professional at all times
Fast learner with good attention to detail
Reliable and punctual
Team player with a service-driven mindset
Application Instructions
If you meet the requirements and would like to be considered for this role, submit your CV and a cover letter through the Careers24 job portal.