Switchboard Operator (2316066)
Job Overview / Description
- Position Title: Switchboard Operator
- Company: Not specified (posted on Careers24)
- Location: Bloemfontein, Free State
- Contract Type: Permanent
- Work Schedule: Full-Time (Monday to Friday, occasional evenings/weekends)
- Salary: R12,000 – R15,000 per month
- Benefits: Medical Aid, Bonus
- Reference Number: 2316066
- Closing Date: 20 December 2025 (60 days left)
Introduction
A professional and customer-focused Switchboard Operator is sought to manage high volumes of incoming and outgoing telephone calls. This front-line position plays a key role in the smooth internal and external communication of the organisation.
Purpose of the Role
To operate a multi-line switchboard system efficiently while ensuring all callers receive prompt, courteous, and accurate assistance or redirection.
Key Responsibilities
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Manage all incoming and outgoing calls using a multi-line switchboard system.
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Answer and transfer calls in a professional and timely manner.
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Record accurate messages and ensure they reach the intended recipients.
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Provide general information about the company’s services, products, and policies to callers.
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Keep detailed logs of all calls for record-keeping.
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Support the team with general administrative tasks as required.
Minimum Requirements
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Matric / High School Diploma or equivalent.
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1–2 years experience as a switchboard operator or in a related customer service/admin role.
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Excellent telephone etiquette and interpersonal skills.
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Strong multitasking and time management abilities.
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Proficient in operating multi-line switchboard systems.
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Calm under pressure and well-organised.
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Basic computer literacy and good written communication.
Required Skills
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Customer Relation Skills: 1–2 years
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Social Media Skills: 1–2 years (basic understanding beneficial)
Working Conditions
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Office-based position in a fast-paced environment.
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Standard working hours: Monday to Friday, with occasional evening/weekend shifts depending on call volume or events.
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Extended hours may be required during peak periods.
Ideal Candidate Attributes
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Courteous, calm, and professional at all times
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Fast learner with good attention to detail
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Reliable and punctual
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Team player with a service-driven mindset
Application Instructions
If you meet the requirements and would like to be considered for this role, submit your CV and a cover letter through the Careers24 job portal.