Manager Pick n Pay Liquor Store x1
- Job Title: Manager – Liquor Store
- Company: Pick n Pay Retailers (Pty) Ltd
- Location: Hyper Bloemfontein, Free State
- Type: Permanent | Full-Time
- Published: 1 week ago
Purpose of the Role:
To lead the Liquor Store operations by managing merchandising, customer service, people development, inventory control, and financial performance. The manager ensures compliance with company standards, safety protocols, and liquor regulations.
Key Responsibilities:
Merchandising Management
Execute planogram guides 100%
Ensure stock rotation (FIFO) on the floor and backup areas
Maintain merchandising, promotional space, and cleanliness standards throughout the day
Maintain proper stock levels on floor and back-up
Escalate ongoing stock issues to the Store Manager
Enforce Health & Safety standards as per SOP
Communicate customer demand to Demand Planning team
Systems Management
Scan for gaps and out-of-stock items
Count and record stock imbalances (over/under)
Use SAP to draw reports, process IDTs and reduce-to-clear items
Communicate with demand planning using SAP reports
Check and respond to electronic communications regularly
Customer Service Management
Handle customer complaints and special requests
Offer product recommendations/advice to customers
Drive customer satisfaction and retention through excellent service
People Management & Development
Evaluate team performance against KPIs
Assist with staff scheduling
Communicate store and department goals/performance
Identify and address training needs
Coach and motivate team members
Finance & Administration
Ensure maintenance of all equipment
Monitor and control departmental expenses and waste
Ensure maintenance requests are followed up and standards are met
Investigate and resolve budget deviations
Minimum Requirements:
| Requirement | Status |
|---|---|
| Matric (Grade 12) | Required |
| 2+ years in a supervisory role | Required |
| Experience in a Liquor/Wine Department or Retail Department Management | Advantageous |
| Proficiency in SAP and retail systems | Preferred |
Core Competencies:
Leadership: Achieving results through others
Planning & Organising
Policy & Standards Compliance
Strong Customer Orientation
Excellent Communication Skills
Business Acumen and ability to drive sales