Procurement of VMware Enterprise License Products Agreement (36 months)
Job Details
- Project Title: Procurement of VMware Enterprise License Products Agreement Including Upgrades, Installations, Configurations, Maintenance and Support
- Tender Number: RFB 3259/2026 (ERP No: 424011)
- Employer: State Information Technology Agency (on behalf of the Department of Water and Sanitation)
- Tender Type: Request for Bid (Open Tender)
- Contract Duration: Thirty-six (36) months
- Tender Category: Information and Communication Technology (ICT), Enterprise Software, Virtualization, Cloud Infrastructure, Software Licensing, Maintenance and Technical Support
- Project Location: Pretoria
- Tender Closing Date: 23 July 2026 at 11:00
- Briefing Session: None
- Project Objective: To procure VMware Enterprise licensing and provide implementation, upgrades, configuration, maintenance, and technical support services for the Department of Water and Sanitation’s enterprise virtualization infrastructure over a 36-month period.
Job Description
The appointed service provider will supply VMware Enterprise software licenses and deliver comprehensive virtualization services, including installation, configuration, upgrades, maintenance, technical support, and system optimization.
The provider will ensure that the Department of Water and Sanitation maintains a secure, reliable, scalable, and fully supported virtualization environment throughout the 36-month contract. The service provider will also provide documentation, knowledge transfer, user support, and technical guidance while ensuring compliance with ICT best practices and government standards.
Key Responsibilities
- Supply VMware Enterprise software licenses.
- Manage the VMware Enterprise License Agreement for the contract period.
- Install VMware software and related components.
- Configure the virtualization environment according to best practices.
- Upgrade VMware software to supported versions.
- Perform software patching and updates.
- Provide preventive and corrective maintenance services.
- Deliver technical support and troubleshooting.
- Monitor system performance and virtualization infrastructure.
- Resolve incidents and technical faults within agreed service levels.
- Ensure software licensing compliance.
- Maintain system availability and operational performance.
- Perform system health checks and performance optimization.
- Provide technical documentation, user manuals, and configuration records.
- Deliver administrator and end-user training where required.
- Support disaster recovery and business continuity requirements.
- Coordinate with the Department of Water and Sanitation and relevant stakeholders.
- Provide regular maintenance and service reports.
- Manage vendor support escalations where necessary.
- Ensure compliance with government ICT policies, security standards, and contractual requirements.
Requirements
Minimum Requirements
- Accredited VMware Partner or Authorized Reseller status.
- Proven experience implementing enterprise VMware virtualization solutions.
- Demonstrated capability to supply enterprise software licensing.
- Experience providing software installation, upgrades, and configuration services.
- Ability to provide maintenance and technical support for enterprise ICT environments.
- Capacity to manage a 36-month enterprise support contract.
- Submission of all required tender documentation and compliance certificates.
Technical Requirements
- Supply of licensed VMware Enterprise software.
- VMware environment installation and deployment.
- Enterprise virtualization configuration.
- Software upgrades and patch management.
- Enterprise license management.
- Preventive and corrective maintenance.
- Technical support and troubleshooting.
- System monitoring and performance optimization.
- Documentation and configuration management.
- User and administrator training.
- Compliance with ICT security and governance standards.
- Support for enterprise backup, recovery, and disaster recovery environments.
- Adherence to tender specifications and service level requirements.
Skills and Competencies
- VMware virtualization technologies.
- Enterprise infrastructure management.
- Cloud and virtual infrastructure administration.
- VMware installation and configuration.
- Software licensing management.
- Systems integration.
- Technical support and troubleshooting.
- Server virtualization.
- Operating system administration.
- Performance monitoring and optimization.
- Information security.
- ICT project management.
- Service delivery management.
- Documentation and technical report writing.
- Training and knowledge transfer.
- Communication and stakeholder management.
- Analytical thinking and problem-solving.
- Time management and organisational skills.
- Attention to detail.
Preferred Experience
- Enterprise VMware implementation projects.
- Government ICT infrastructure projects.
- Public sector software licensing agreements.
- Virtual data centre deployment and management.
- Enterprise cloud infrastructure.
- ICT managed services.
- Long-term software maintenance and support contracts.
- Infrastructure upgrades and migration projects.
- Disaster recovery and business continuity solutions.
- Large-scale virtualization environments.
Compliance Requirements
- Valid VMware Partner or Authorized Reseller accreditation.
- Compliance with VMware licensing policies and vendor requirements.
- Compliance with government ICT procurement policies and standards.
- Compliance with applicable cybersecurity and information security requirements.
- Adherence to agreed Service Level Agreements (SLAs).
- Provision of software documentation, manuals, and technical reports.
- Compliance with maintenance, upgrade, and support obligations throughout the 36-month contract.
- Delivery of training and knowledge transfer where specified.
- Submission of all required bid documentation and contractual deliverables.
- Compliance with all specifications outlined in the tender documents and relevant annexures.