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    Director – Public & Community Liaison Centre x1

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    Director – Public & Community Liaison Centre x1

    • POST 31/166: Director – Public & Community Liaison Centre
    • Reference Number: 08/2025
    • Salary: R1,266,714 per annum (Level 13), all-inclusive remuneration package
    • Centre: Bloemfontein
    • Closing Date: Not specified
    • Enquiries: Ms. N. Tyali – Acting DDG: Provincial Monitoring and Evaluation  072 408 7322

    Job Purpose:

    To strategically lead the Free State Provincial Government’s Public and Community Liaison Centre by developing, implementing, and managing responsive, integrated communication and conflict-resolution mechanisms between government and communities, ensuring improved service delivery, social cohesion, and citizen participation.

    Minimum Requirements:

    • Educational Qualification:

      • A recognized NQF Level 7 qualification in Social Sciences or related field

    • Experience:

      • 5 years of relevant experience at a middle or senior management level

      • Experience in developing and implementing turnaround strategies

    • Pre-entry Requirement:

      • Completion of the SMS Pre-entry Certificate (Nyukela)

    • Other Requirements:

      • Valid driver’s license

      • Strategic management capabilities

      • Deep understanding of:

        • Public participation and liaison frameworks

        • Conflict management

        • Service delivery monitoring

        • Government hotline systems (Presidential & Premier’s)

        • Moral Regeneration Movement (MRM)

        • Thusong Service Centres & Community Development Workers (CDWs)

        • Community needs assessment and engagement

        • Policy development, M&E, and stakeholder coordination

    Core Competencies:

    • Strategic thinking and leadership

    • Conflict resolution and social cohesion facilitation

    • Intergovernmental relations

    • Monitoring and evaluation

    • Analytical and problem-solving skills

    • Excellent communication and stakeholder engagement

    • Project, financial, and human resource management

    • Knowledge of legislation and public service policies

    Key Responsibilities:

    1. Strategic Management of Direct Liaison Services

    • Prevent and address service delivery protests/conflicts

    • Develop early warning and intervention systems

    • Lead rapid-response initiatives to community grievances

    • Foster strong relationships with community leaders and civil society

    2. Promote Positive Community-Government Relations

    • Design public engagement strategies to build trust

    • Manage outreach and citizen feedback platforms

    • Enhance transparency and promote participatory governance

    • Monitor and improve public perception of government

    3. Moral Regeneration Movement (MRM) Support

    • Align community strategies with MRM principles

    • Promote ethics, accountability, and good governance

    • Partner with stakeholders to embed moral regeneration in public engagement

    4. Provision of Counselling Services

    • Establish protocols for identifying and referring communities for counselling

    • Monitor and evaluate effectiveness of psychological support interventions

    5. Management of Provincial Call Centre

    • Oversee Presidential & Premier’s Hotline complaints

    • Establish systems for tracking, referral, and resolution

    • Provide analytical reports on complaints trends and resolutions

    • Facilitate strategic decision-making based on complaints data

    6. Thusong Service Centres & Integrated Mobile Services

    • Expand access to government services via Thusong Centres

    • Strengthen multi-sectoral collaboration (national, provincial, local)

    • Monitor effectiveness and ensure community satisfaction

    7. Community Development Workers (CDWs) Programme

    • Strategically deploy and manage CDWs to link communities and government

    • Provide support, training, and oversight

    • Align CDW activities with broader developmental goals

    8. Community Needs Assessment

    • Develop tools for conducting data-driven needs assessments

    • Use public meetings, surveys, and research to guide service delivery planning

    9. Strategic Resource Management & Leadership

    • Manage budget and financial reporting of the Directorate

    • Oversee human resources: recruitment, performance, job descriptions

    • Identify training needs and facilitate staff development

    • Provide direction, mentoring, and leadership to all personnel

    Appointment Conditions:

    • Must sign a Performance Agreement within 3 months

    • Required to disclose financial interests in accordance with regulations

    • Shortlisted candidates will undergo:

      • A technical assessment relevant to the job

      • A DPSA-mandated generic managerial competency assessment

    Application Process:

    • Applications should include:

      • A completed Z83 form (downloadable from www.dpsa.gov.za)

      • A detailed CV only at this stage (no certificates required initially)

    • Use the reference number 08/2025 clearly in all correspondence

    • Submission method not specified in the advert – advisable to verify with the department

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