Customer Service Agent (Rental Division) x1
- Customer Service Agent – Europcar (REF14454)
- Location: Bloemfontein, Free State
- Company: Motus Corporation – Rental Division
- Contract Type: Permanent
- Closing Date: 1 December 2025
Purpose of the Role
To provide efficient, professional customer service and support branch performance through accurate rental processing, administration, and vehicle quality management in line with Europcar’s quality standards.
Key Responsibilities
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Handle all rental check-ins/outs according to company procedures.
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Make, amend, cancel, and monitor reservations.
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Deliver excellent customer service and handle queries professionally.
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Perform admin tasks: capturing fuel, VRVs, non-revs, scanning, partial billing, and handling overdue rentals.
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Manage fleet movement, claims reports, deposits, and lost property.
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Ensure security and quality control of vehicles and equipment.
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Identify expired licenses, service-due vehicles, and maintenance issues.
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Maintain branch housekeeping and cleanliness standards.
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Perform additional duties as required.
Minimum Requirements
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Matric (NQF 4).
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2 years front office or customer service experience.
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Valid Code 8 driver’s licence with at least 1 year driving experience.
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Computer literate.
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Willingness to work shifts, weekends, and overtime.
Competencies
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Strong English communication skills.
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Excellent interpersonal and customer service ability.
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Good telephone etiquette and selling skills.
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Ability to work under pressure with time sensitivity.
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High accuracy and attention to detail.
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Effective teamwork with diverse colleagues.
Personal Attributes
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Professional, well-groomed, committed.
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Resilient and able to handle long hours or conflict.
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Energetic, self-motivated, flexible.
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Honest, responsible, and trustworthy.
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Driven to achieve personal and team goals