Job Overview: Ward Hostess – Bloemfontein
The Ward Hostess plays an essential role in delivering excellent customer service within a healthcare or hospitality environment. Reporting to the Unit Manager, the incumbent is responsible for serving food and beverages to patients or guests in a timely and professional manner, ensuring all service areas are well-stocked, clean, and organised. This role requires strong interpersonal skills, attention to detail, and the ability to maintain a high standard of service to enhance the customer experience.
Job Description
Key Responsibilities
Customer Service & Support
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Provide friendly, professional, and efficient service to all customers, patients, or clients.
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Attend to customer requests promptly to ensure a positive experience.
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Assist the Unit Manager in delivering high-quality service standards.
Food & Beverage Service
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Serve all meals, snacks, and beverages professionally and within required timeframes.
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Ensure that all food and beverage stations are well-stocked at all times.
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Maintain cleanliness and organisation in all serving and dining areas.
Operational Excellence
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Support operational goals related to service delivery, customer satisfaction, and financial performance.
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Follow company policies, procedures, and hygiene standards.
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Ensure safe handling and presentation of food and beverages.
Workplace Cleanliness & Organisation
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Maintain a tidy, sanitised, and orderly working environment.
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Restock supplies and ensure all service equipment is ready for use.
Knowledge, Skills & Competencies
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Strong customer service and communication skills
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Basic mathematical abilities
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Good analytical and problem-solving skills
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Ability to work efficiently in a fast-paced environment
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Professional, friendly, and service-oriented attitude
Education & Experience Requirements
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Matric (Grade 12)
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Experience in a hospitality environment
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Minimum 2 years’ experience in a similar role
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Customer service experience required