Store Supervisor x1
Job Details
- Job Title: Store Supervisor
- Company: Multiform Human Development (Pty) Ltd.
- Location: Bloemfontein, Free State
- Employment Type: Permanent
- Experience Level: Mid-Senior
- Industry: Entertainment
- Department: Other
- Posted Date: 23 March 2026
Job Overview
The Store Supervisor position is a mid-to-senior level retail management role within a family entertainment environment in Bloemfontein. The role focuses on overseeing daily store operations, managing staff, ensuring excellent customer service, and driving sales performance.
This position is ideal for someone with strong leadership experience in retail who can create a fun, efficient, and customer-focused store environment.
Job Description
1. Store Operations Management
- Oversee all daily store activities
- Ensure smooth and efficient store performance
- Maintain high operational standards
2. Staff Management
- Hire, train, and supervise employees
- Motivate and lead the team to perform at their best
- Manage schedules and staff productivity
3. Inventory & Stock Control
- Monitor stock levels and prevent shortages or overstocking
- Ensure proper inventory management systems are followed
4. Sales & Profitability
- Develop strategies to increase revenue
- Drive sales performance and meet targets
- Analyze store performance and improve results
5. Customer Service
- Ensure excellent customer experience at all times
- Handle complaints and resolve issues professionally
6. Compliance & Safety
- Follow company policies and procedures
- Ensure health and safety standards are maintained
Key Responsibilities
- Manage store operations end-to-end
- Lead and develop a high-performing team
- Control inventory and reduce losses
- Drive sales and profitability
- Maintain excellent customer service
- Ensure compliance with company standards
Requirements & Qualifications
Experience
- Minimum 10 years of retail management experience
- Experience in family entertainment or similar environments (preferred)
Skills
- Strong leadership and people management
- Excellent communication and problem-solving skills
- Knowledge of:
- Inventory management
- Merchandising
- Sales techniques
- Familiar with POS systems and basic accounting
Other Requirements
- Must be flexible (evenings, weekends, holidays)
- Must have own transport
Ideal Candidate Profile
The ideal candidate is:
- A confident leader who can manage a team effectively
- Customer-focused and passionate about service
- Results-driven, with strong sales awareness
- Organized and capable of handling multiple responsibilities
- Comfortable working in a fast-paced, entertainment environment
Work Environment Insight
This role is within a family entertainment setting, meaning:
- The environment is lively, energetic, and customer-focused
- You’ll interact with families and children regularly
- The goal is not just sales—but creating memorable experiences